Offer summary

Qualifications:

5+ years of experience as a Salesforce Administrator, Deep working knowledge of Salesforce CPQ and Billing, Salesforce CPQ Specialist and Advanced Administrator Certifications, Strong analytical, research, and communication skills..

Key responsabilities:

Serve as a subject matter expert for Salesforce CPQ and Billing implementations.

Design and develop solutions using Salesforce configuration and automation tools.

Manage production support queues and assist with system audits and data import/export activities.

Act as a liaison between the CRM team and Billing/Finance Teams to gather requirements and develop project plans.

Job description

Be essential at Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

The Senior CRM Analyst works in a unique capacity as a subject matter expert/leader for all Salesforce.com features, functions, and best practices. The ideal candidate is positive and solution-oriented while providing excellent customer service. The role also serves as a liaison between
Technology and many other departments throughout Cars.com on projects and everyday requests. This individual will also work with vendors on company initiatives and for system support. This individual must be comfortable speaking to a variety of people in varying levels throughout the company.

Responsibilities include:

SME for technical implementations involving the Salesforce CPQ and Billing managed packages.
Knowledgeable in customizing fields, page layouts, record types, reports and dashboards
Designs, configures, and develops solutions using configuration
Maintains and creates new Salesforce automations using Flow
Maintains and creates new Salesforce automations using Product Rules and Price Rules
Manage production support queues and new development tasks as needed.
Assist with system audits including but not limited to users, profiles, permission sets, queues, fields, page layouts, and record types
Assist with data import/export activities, including required mapping, and data scrubbing, as required for individual data import/export requests
Should be a key liaison between the CRM team and Billing/Finance Teams to gather requirements and develop effort estimates, project plans etc.
Expected to work independently with minimal supervision, but be able to share knowledge and mentor other team members on CPQ/Billing.

Required Skills and Experience:

5+ years of experience as a Salesforce Administrator
Must have deep working knowledge of Salesforce CPQ
Must have deep working knowledge of Salesforce Billing
Proficiency with Salesforce automation tools
Salesforce CPQ Specialist Certification
Salesforce Advanced Administrator Certification
Proficiency in Copado CI/CD tool is a plus
Strong SOQL skills
Ability to thrive in an agile environment and operate well under ambiguity
Excellent analytical, research and follow up skills
Strong written and oral communication skills are essential

Preferred:

Bachelor’s degree in related field
Any other Salesforce Certifications are a plus
Ability to read / understand Apex code is a plus

Salary Range

$101,100.00-126,400.00

Our Comprehensive Benefits Package includes:

Medical, Dental & Vision Healthcare Plans
New Hire Stipend for Home Office Set-Up
Generous PTO
Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day

Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Applicants: Click here to review our California Privacy Policy for Applicants. For current employees, please click here to review our California Privacy Policy for Employees.