CRM Specialist

Position Title: CRM Specialist
Location: Remote
Type of Employment: Full-time
Salary Range: TBA

Job Summary:
We are seeking a dedicated CRM Specialist and Go High Level expert to join our team. The successful candidate will be responsible for managing and enhancing relationships with current and potential customers through the effective use of CRM software and technology. This role is crucial in driving customer satisfaction, retention, and sales growth.

Key Responsibilities:
- Customer Relationship Management: Build and maintain strong relationships with current and potential customers, ensuring their needs are met and they receive exceptional service.
- CRM Software Management: Use CRM software to manage customer data, track interactions, and monitor sales activities. Ensure the CRM system is up-to-date and fully utilized.
- Data Analysis: Analyze customer data to identify trends, opportunities, and areas for improvement. Generate reports and insights to support sales strategies and decision-making.
- Lead Management: Manage and nurture leads through the sales pipeline, ensuring timely follow-ups and effective communication.
-Sales Support: Provide support to the sales team by offering insights from the CRM system, assisting with customer inquiries, and helping to close deals.
- Training and Support: Train and support sales staff on the effective use of CRM software and tools. Ensure adherence to best practices and company policies.
- Customer Feedback: Gather and analyze customer feedback to inform product development, marketing strategies, and sales approaches.
- Process Improvement: Continuously seek ways to improve CRM processes, enhance customer experience, and increase efficiency.

Qualifications and Requirements:
Bachelors degree in business administration, Marketing, Sales, or any related field.
Proven experience in a sales or customer relationship management role.
Experience using CRM software (e.g., Go High Level, Salesforce, HubSpot, Zoho CRM).
Experience in data analysis and reporting.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Proficiency in MS Office Suite (Word, Excel, PowerPoint).
Ability to work collaboratively with cross-functional teams.
Strong organizational skills and attention to detail.

Benefits:
Permanent Work from home
Great team of smart people, in a friendly and open culture
Real responsibilities and challenges in a fast-evolving company
14 days annual leave credits

Submission Instructions:
Email your application to careers@ironbrij.com.au or you can directly send your application here in OLJ.
Attach your resume in PDF Format