VIRTUAL SERVICE ASSOCIATE

As a Virtual Service Associate, your day will be filled with opportunities to complete virtual customer banking transactions, sell and cross-sell bank products and services, and provide exceptional customer service. Provide customer service by selling bank products, and assisting customers with question concerning accounts.  Customer service and cash handling experience combined with math and balancing accuracy skills are important while Stock Yards Bank will provide a professional environment to continually improve the candidate’s skills to further his/her career goals for advancement within the banking profession.

Responsibilities 

Daily responsibilities include, but are not limited to, the following:

• Exemplify our 212 commitment to service
• Process deposits, withdrawals, loan payments etc.
• Cash checks following SYB check cashing policy
• Retain and expand customer relationships
• Assist customers with questions and/or concerns
• Dispatch technicians to resolve ITM machine issues as needed
• Perform various tasks for other departments of the Bank
• Consultative Selling – Engaging customers and prospects to uncover needs and offer solutions.
• Assist other Departments as needed

Job Requirements

The successful candidate will have the following qualifications:

• High School Diploma or GED Equivalent
• 6 months banking experience
• PC proficiency
• Good communication skills – both written and verbal
• Professional appearance and demeanor
• Basic Word and Excel knowledge

Benefits

• 401(k) with a company match of up to 6%
• ESOP employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Cancer / Disease insurance
• Accident insurance
• Flexible Spending Accounts
• Health Savings Accounts
• Bank paid Life / AD& D insurance
• Voluntary Life / AD&D insurance
• Bank paid Short-Term and Long-Term Disability insurance
• Employee Stock Purchase Plan
• Employee Assistance Program

Physical requirements

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires sitting the majority of the time with some walking and standing.   All work occurs indoors and within regular working hours. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly required to use hands and fingers, handle or feel, reach with hands and arms, and talk or hear.