Offer summary

Qualifications:

Bachelor’s degree in Accounting, Finance, Business Administration, or a relevant field., 10+ years of experience in Escrow and Payment services., Minimum of 3 years of management experience in escrow and payment teams., Expert knowledge in financial markets, risk practices, and operational aspects of escrow services..

Key responsabilities:

Manage all non-client facing teams overseeing operational processes in Business Escrow Services.

Execute the Bank’s strategic plan and support the escrow team in growing their portfolio.

Oversee KPI and analytics tracking, providing regular reports to executive management.

Develop and manage a team of leaders, ensuring effective execution of business goals and compliance.

Job description

Job Title:

Senior Director of Operations, Business Escrow Services

Location:

Colorado - Remote

What you'll do:

As the Business Escrow Services Senior Director - Operations, you will be a critical part of a fast-growing team expanding the Business Escrow Services team nationwide. You will manage directly or indirectly all non-client facing teams overseeing all operational day-to-day processes which include but are not limited to the following operations of Business Escrow Services
• Customer Service
• Payments
• Processing / Balancing
• Development
• Product Management
• Tax
• Escheatment
• Invoicing
• Analytics and Budget
• Compliance / Audit
• Technology – Business Escrow Services
• Claims / Incoming Agreement execution and diligence

Responsible for executing the Bank’s strategic plan, with specific focus on supporting the escrow team to grow their portfolio.
Responsible for executing the business escrow services team vision and goals, development plans and management of all tracking related to all initiatives
Responsible for day-to-day decision making
Works closely with Managing Director to take strategic goals and implement structure and process around development, technology, new verticals and overall execution of all operational aspects of business escrow services
Work closely with your peers (Relationship Management client facing) to execute the BES strategy
Responsible for overseeing potential new verticals with critical design elements and decisions related to the manner of execution and overall facilitation of the design.
Manage the managers of the team and empower them to lead the indirect reports towards the targets and goals established by the business
Responsible for overall KPI and analytics tracking for the business and the management of the team currently tracking and providing monthly, quarterly reporting to Western Alliance Bank executive
Responsible for overseeing any integration of new territories – training, engagement – overall execution and associated cost center management
Manage and develop a team of highly skilled leaders within Business Escrow Services
Management of teams responsible for the processes above
Responsible for managing budget associated with all direct and indirect lines
May be responsible for engagement with properties related to office requirements, expansions or new lease contracts
Manages the compliance and audit functionality and participates and ensures compliance and audit execution is meeting bank expectations
Responsible for reviewing processes and operations to determine efficacy and increase efficiency across the operational aspects of the business line.

What you'll need:

Bachelor’s degree in Accounting, Finance, Business Administration, other relevant field from a four-year college or university required or relevant work experience in escrow and payment services
10+ years in Escrow and Payment
Minimum of 3 years management experience of various teams within the escrow and payment (RA, Technology, Middle office, Product)
Expert knowledge of paying agent and escrow post-closing functions
Expert in balancing, working with excel
Relationship Management experience and in-depth knowledge of the client facing aspects of Business Escrow Services
Advanced knowledge of spreadsheets and data mining/gathering. Advanced knowledge of cap tables, tax related to M&A, paying agent, pre closing solicitation, employee compensation payments, vesting schedules etc.
Advanced understanding of financial markets and trends specifically M&A
Expert in communication and actively managing transitions.
Must be detailed oriented and adhere to time-sensitive tasks
Expertise in making decisions with impact to the overall business line
Expert knowledge in the general risk practices and mitigation factors associated with all operational aspects of paying agent and escrow services

Compensation: Salary range for new hires is generally $258,000.00 - $310,000.00 for Colorado. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned and restricted stock.

Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

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