Bid Data Specialist III

Dodge Construction Network (Dodge) is searching for a Bid Data Specialist III to join our team! 

This role is responsible for ensuring that our Business Process Outsourcing (BPO) Call and Data Agents are effective in obtaining public project information and company/contact information. Training/coaching agents includes U.S. culture, the construction industry, construction processes and acumen, best practices, dialect and conversational skills.  This position will monitor calls and the data entered into our systems and provide a formal daily quality audit of the BPO voice and data teams.

This is a full-time position and reports directly to the Public Bid Team Manager.

Preferred Location

This is a remote, home-office based role and candidates located in the continental United States will be considered

Travel Requirements

Expected travel is 5% for this role 

Essential Functions

• Conduct daily quality audits, via listening to calls and reviewing system data, of trainees and tenured agents to identify areas of improvement
• Work with Public Bid Manager and support team to implement remedial measures to ensure quality standards are met
• Support and coach new and existing agents and support staff
• Identify and create solutions to advance quality and improve the efficiency of the agents and processes, including data analytics, coaching, mentoring, training, etc. 
• Provide SalesForce oversight to ensure the accountability and timeliness of customer inquiry resolution and assist through direct outgoing support of sources and customers
• Enhance agent skills by developing targeted learning exercises that allow agents to practice and improve their skills minimally quarterly or more often, depending on business needs
• Provide assistance in identifying the best agent for new hire candidates and approve and reinforce decisions regarding trainee skills assessments validating their competency in the position
• Collaborate with the onshore Editorial teams to improve the customer and source experience by further refining processes managed by the BPO
• Develop strategies to overcome source objections and issues for the voice and data teams
• Coordinate with the Public Bid Manager to test the effectiveness of call scripts, identify training opportunities, and process improvements
• Manage a pool of projects and sources that don’t fit well into the BPO process and, in some cases, make calls and or conduct research to obtain high-value content that the BPO was unsuccessful in acquiring
• Lead weekly and monthly departmental meetings and quality calibration sessions
• Develop relationships with select firms to ensure continued cooperation through BPO calls
• Handles vendor questions and challenges by providing insight on best practices and solutions
• Provide timely updates to refine further BPO process documentation, including training material ensuring greater accuracy and clarity to improve agent and departmental performance

Education Requirement

High School Diploma or GED

Required Experience, Knowledge and Skills

• 3+ years of experience in the construction industry; equivalent customer service experience may substitute
• 3+ years of outbound call experience
• Data entry experience
• Online research experience
• Proficient in all Microsoft areas
• Exceptional attention to detail
• Excellent written and verbal communication
• Excellent reading comprehension
• Excellent internet research skills
• Able to work effectively in an independent, remote environment
• Comfortable working in a fast-paced role/production driven environment
• Strong typing skills
• Critical thinker and problem solver
• Ability and desire to work in a collaborative environment with people from other cultures
• Ability and desire to work independently and be accountable for the same

Preferred Experience, Knowledge and Skills

• Familiarity with evaluating reports and conducting audits
• Experience working with offshore team management

About Dodge Construction Network

Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.

Dodge is the catalyst for modern construction.

Salary Disclosure

Salary range: $44,000-$54,500

This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network’s compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.

For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status.

A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances.

Reasonable Accommodation

Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email [email protected].

Equal Employment Opportunity Statement

Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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