Customer Success Manager - Gift & Loyalty

Paystone is a trailblazing company that originated in London, Ontario. Initially focusing on payment processing, we have expanded our offerings to include solutions in gift cards, loyalty, reputation management, and marketing. As a remote-first company, we are committed to building a flexible and connected environment for our fully remote workforce.

We believe in a people-first philosophy, empowering our team members to grow and succeed through collaboration and innovation. Joining Paystone means being part of a culture that values professional development, meaningful work, and making a lasting impact on our customers and communities.

Role Overview

We are seeking a  Customer Success Manager to play a vital role in ensuring our customers’ satisfaction and driving long-term success across our customer portfolio. This role involves managing key accounts, fostering relationships, overseeing contract renewals, and upselling new features. You will be a primary contact for our clients, addressing their needs and ensuring they derive maximum value from our solutions.

Key Responsibilities:

• Master the use of Paystone’s software platform.
• Ensure timely renewal of all client contracts and effectively handle cancellations.
• Prepare and update contract renewal documents and statements of work.
• Expand customer usage of Paystone modules, services, and products to enhance their business value.
• Collaborate with internal teams on integration projects and ongoing client needs.
• Resolve account issues swiftly, reinforcing client satisfaction and loyalty.
• Manage priorities and allocate time effectively to meet critical deadlines.
• Coordinate with the accounts receivable team to ensure timely payment of invoices.
• Inform and educate clients about new products and services, demonstrating their benefits.

Qualifications:

• University degree or college diploma in Business, IT, or a related field.
• Minimum of 3 years in customer success management or a related customer-facing role, such as account management or tech support.
• Exceptional written and verbal communication skills.
• Strong problem-solving skills and meticulous attention to detail.
• Experience in payments, POS systems, software, or loyalty and gift card programs is preferred.

Perks & Benefits

• Compensation tied to market data
• We reward for contribution
• Everyone gets equity
• Flexible Time-off
• We’re committed to career development
• Work from home

Our Mission

By joining Paystone, you are joining a team that is future-focused and driven by our mission of creating Customer Driven Growth.

By helping our clients create better experiences for their customers, and in turn, motivating their happy customers to share their experiences with others, our platform creates the momentum for our clients to gain more happy customers. In other words, we win when our customers do.

Curious?
Good! We want all the curiosity we can muster. Innovation stems from observation and questioning, so be eager, be innovative, and be ready to raise the bar.

Come check us out!!
paystone.com
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get.nicejob.com

About Us

Paystone is a leading North American payment and software company redefining the way merchants engage their customers and grow their businesses. The company's seamlessly integrated suite of automated payment processing, customer loyalty, gift card solutions, and now reputation marketing, is used by brands such as Irving Oil, The Source, Global Pet Foods, Kernels Popcorn, and many of the MTY Food Group's restaurant brands. Paystone's solutions are used at over 30,000 locations across Canada and the United States which collectively process over 10 billion dollars a year in bankcard volume. We employ over 200 employees and serve as the technology partner of choice for hundreds of partners across North America.

**Paystone is an equal opportunity employer. Should you require any accommodations due to disability please let us know at the time you are selected for an interview.**