Offer summary

Qualifications:

2-4 years of relevant experience in the fashion industry or customer service/support., Diploma or Bachelor’s Degree in Fashion Design, Apparel Technical Design, 3D Design, or a related field., Experience with apparel 3D technology and proficiency in English., Excellent communication skills and a strong sense of customer satisfaction..

Key responsabilities:

Assist clients with technical questions and challenges via email, phone, or chat.

Diagnose and resolve software bugs and technical issues.

Collaborate with Product Managers and Developers to share user insights and feature requests.

Contribute to the knowledge base by drafting help articles and managing escalations.

Job description

Description

Are you passionate about solving technical challenges and helping customers get the most out of their software? Do you have experience in the fashion industry and a strong understanding of 3D apparel design technology? We’re looking for a Technical Support Specialist to join our team! In this role, you'll play a crucial part in ensuring a seamless user experience by troubleshooting software issues, providing helpful resources, and contributing to our knowledge base.

What You’ll Do:

Provide Expert Support – Assist clients with their technical questions, concerns, and challenges via email, phone, or chat.
Troubleshoot & Resolve Issues – Diagnose and resolve software bugs, technical issues, and complex applications of our software.
Continuously Learn & Improve – Stay up to date with our latest software features and functionality, incorporating new tools into your expertise.
Collaborate Across Teams – Work closely with Product Managers and Developers to share user insights, bugs, and feature requests that will shape the future of our products.
Support Client Success – Partner with Sales and Customer Success teams to understand client needs and provide the right technical solutions.
Document & Share Knowledge – Contribute to our knowledge base by drafting help articles and sharing solutions with the broader user community.
Manage Escalations – Escalate complex issues and recurring product quality concerns while keeping clients and internal teams informed.

Requirements

Who You Are:

A creative and persistent problem solver, always thinking outside the box.
An excellent communicator, whether through verbal, written, or visual methods, remotely or in person.
Passionate about customer satisfaction, with a strong sense of empathy for software users.
A fast learner, quick to adapt to new software and tools.
Detail-oriented while also seeing the big picture.
Able to stay calm under pressure, multitasking in a fast-paced environment.
A team player who values collaboration and fosters a positive team culture.

What We’re Looking For:

2-4 years of relevant experience in either the fashion industry (understanding design and development processes) or customer service/support (understanding issue and relationship management).
Diploma or Bachelor’s Degree in Fashion Design, Apparel Technical Design, 3D Design, or a related field.
Experience with apparel 3D technology.
Proficiency in English (additional languages are a plus!).
Willingness and ability to travel as needed.

Nice to Haves:

Proficiency in a second or third language.
Experience with 2D apparel pattern-making software
Knowledge of 3D design software like V Stitcher, Lotta and Stylezone and production pipelines.
Previous customer service experience related to software support.

Required profile