Product Operations Analyst I

Company

Cox Automotive - USA

Engineering / Product Development

Product Operations Analyst I

Individual ContributorCan work remotely anywhere in the specified country

Yes, 5% of the time

Day

Compensation

Compensation includes a base salary of $49,200.00 - $73,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

GENERAL DESCRIPTION:

Does shaping the future by helping launch a brand-new innovative product excite you? Do you have a passion for tackling challenges and finding creative ways to solve them? Are you looking to work with an amazing group of product and business leaders who insist on having a little bit of fun along the way? If you answered yes to all of these, then read on!

Cox Automotive is currently looking for a Product Readiness Analyst I to join our dynamic Product Readiness & Commercialization team working on a new large-scale product launch and establishing Product Readiness for an existing product. The Product Readiness Analyst I will partner closely with the Product Readiness Director to assist with the development and execution of the go-to-market, launch, and post-launch plans for the products. This role will work with the Product and Business teams as well as the broader Cox Automotive organizational boundary partners, to ensure all team members are equipped and working in alignment towards a successful product launch.  

To be successful in this role, the candidate must be curious and willing to learn new concepts, efficiency tools, and ways of working with guidance from other team members.  They should enjoy working with teams filled with genuinely good people who want to get 1% better every day and be eager to partner with different teams across a highly matrixed organization in order to help the team continue to drive alignment on key statuses, touchpoints, and activities.

What You'll Do:

PRIMARY DUTIES AND RESPONSIBILITES

• Product Launch Leadership: Assist in development, communication, and execution of comprehensive product launch strategy; including go-to-market and post-launch plans.
• Product Launch Tracking and Communication: Responsible for tracking and managing communication of business outcomes related to the product launches including launch announcements and release notes across the entire product portfolio. This includes integrations from other Cox Automotive solutions. Will also be responsible for tracking and communicating any ongoing product enhancements impacting the products.
• Product Readiness: With support from leadership, work across organizational boundaries to ensure that all go-to-market goals and critical milestones are met. Participate in commercialization stakeholder meetings and communicate status, drive accountability and decision making. Manage program risk by identifying and communicating issues as well as mitigation plans and recommending solutions.
• Define and Measure Success: Work with Business and Operational Leadership, Product Management, and Product Marketing to ensure success of product launches can be measured and achieve business goals.  Define and build processes to track product performance using KPI's, metrics, analytics, dashboards etc. Suggest ideas for improvement.
• Voice of Client:  Keeps the voice and perspective of the customer present throughout the entire lifecycle of the product. Facilitate, capture and use of team member and client feedback. Promote client-centric value propositions and positioning to inform commercialization strategy. Tie product launches back to impacts to client journey in partnership with UX research team.
• Change Management: Leverage change management principles to drive change with our internal stakeholders and clients. Sees the connection point across initiatives and calculates the impact to adoption. Demonstrates flexibility and adaptability to ongoing changes. 
• Communication: Synthesizes information quickly and composes concise and tailored messaging to audiences. Effectively uses persuasion and negotiation techniques with boundary partners. Builds networks of support for ideas and/or initiatives.
• Training and Support Alignment: Ensures that marketing, sales, client care, internal comms, public relations and operations have all necessary information to effectively plan for, train and support new products and solutions being delivered. 
• Process Improvement: Follows processes that elevate our go-to-marketing planning and ensuring operational readiness for product launches. Champion continuous improvement using innovative ideas to increase effectiveness. 
• Travel required up to 10%.

Who You Are:

QUALIFICATIONS:

• Bachelor's degree (B.A.) from four-year college or university; 1-2 years’ experience in related field or an equivalent combination of education and experience.
• Excellent communication skills, both verbal and written, to engage supporting departments and obtain buy-in.
• Experience running projects that cross multiple stakeholders, departments, business units, processes or technologies. 
• Experience with planning, analytical and organization skills with an ability to manage competing demands. 
• Strong collaborating and influencing skills
• Comfort communicating complex business and product ideas into language that is understood by all supporting departments.
• Ability to gather and analyze information and data from multiple sources, prepare professional presentations, charts, graphs and tables of information for launch preparation. 
• Excellent presentation skills. 
• Knowledge and understanding of product development lifecycle and product launch practices and processes. .

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.