Offer summary

Qualifications:

Master’s degree or equivalent with 3+ years of related experience or a combination of education and experience., Preferred experience in higher education and student success., Strong verbal and written communication skills are essential., Demonstrated passion for serving distance learners and ability to build partnerships..

Key responsabilities:

Work one-on-one with World Campus students as an academic coach.

Create and implement programming to support student success and retention.

Host webinars to engage students transitioning to World Campus.

Collaborate with various departments to provide holistic services to students.

Job description

APPLICATION INSTRUCTIONS:

CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

The World Campus Chaiken Center for Student Success is seeking a Student Success Specialist to join their team. The successful candidate will bring a passion for advocating, guiding, and assisting distance learners studying online through Penn State World Campus. As an integral part of our student-centered support system, the Student Success Specialist will develop and implement programming to support, enhance, and encourage student success including retention, persistence, and graduation rates for Online Learners at World Campus.

Responsibilities include:

Work one on one with World Campus students as an academic coach.
Support students who are new to World Campus through re-enrollment, change of major, change of campus and temporary change of campus.
Create, develop, evaluate, and implement programming for World Campus students.
Host webinars that welcome and engage students as they transition to World Campus.
Develop and implement communication strategies that will engage students.
Triage resources and services.
Collaborate with academic advisers, academic resource specialists, academic coaches, student services assistants, student disability services, faculty, and departments outside of CCSS to provide holistic services to students.
In collaboration with other student-facing units, evaluate, develop, and implement initiatives that relate to student success, including but not limited to the Peer Guide Program, under-resourced students, and courses with low successful grade outcomes.
Define, measure, and analyze data for all new and current initiatives.
Partner and collaborate with other student-facing units throughout Penn State to provide quality student services.

Qualifications include:

Master’s degree or equivalent and 3+ years of related experience or equivalent combination of education and experience.
Preferred experience in higher education and student success.
Competencies critical to success are a demonstrated passion for serving students at a distance, ability to build strong partnerships, inclination for taking initiative and working independently, commitment to team and accountability for the whole, ability to manage time effectively, promoting and encouraging diversity, inclusion, equity, and belonging, follow-through and attention to detail, genuine comfort working in a large, rapidly changing organization, ability to manage a work week that may exceed 40 hours during peak times, and excellent verbal and written communication skills.

Application review will begin immediately and continue until the position is filled.

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging in all its forms. We embrace individual uniqueness, as well as a culture of belonging that supports both broad and specific equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

The salary range for this position, including all possible grades is:

$46,400.00 - $67,300.00

Salary Structure - additional information on Penn State's job and salary structure.

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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