Healthcare Services Senior Project Manager

ABOUT PERFORMANT:

At Performant, we’re focused on helping our clients achieve their goals by providing technology-enabled services which identify improper payments and recoup or prevent losses due to errant billing practices. We are the premier independent healthcare payment integrity company in the US and a leader across several markets, including Medicare, Medicaid, and Commercial Healthcare. Through this important work we accomplish our mission: To offer innovative payment accuracy solutions that allow our clients to focus on what matter most – quality of care and healthier lives for all.

If you are seeking an employer who values People, Innovation, Integrity, Fun, and fostering an Ownership Culture – then Performant is the place for you!

ABOUT THE OPPORTUNITY:

The Healthcare Services Senior Project Manager oversees multiple highly visible key initiatives with strategic insight of enterprise objectives, mentors other project managers, leads project teams and ensures quality and timely delivery of projects. The Senior Project Manager coaches team members and coordinates internal resources across departments to support the timely delivery of Performant payment integrity products, services, and implementations involving new or existing clients.  This Senior Project Manager must possess exceptional leadership skills in order to drive strategic objectives and advance all assigned projects.  

Essential Responsibilities

• Develops and manages large and complex key initiatives to ensure accurate and timely project deliveries.

• Key point of contact for escalation purposes and contributes to intricate solutioning for complex projects.

• Champion of learning, process improvements, and expediting and streamlining project management tasks and responsibilities.

• Able to effectively share information and transfer knowledge to functional areas to ensure strategic objectives are met and understood.

• Oversees multiple projects with adherence to PMO policies and processes and mentors team members to follow.

• Drives innovation for system, process, and technology that support organizational growth and strategy

• Oversees project team to ensure all project tasks are completed on a timely basis; resolves team and project conflicts, provides project leadership to cross-functional team members, escalates project risks to leadership proactively.

• Responsible for written and/or verbal communication & dissemination of critical project information from customers to internal areas and executive leadership.

• Subject Matter Expert across all Performant systems

• Proactively anticipates risk and develops mitigation plans

• Interacts with customers in a professional manner and responds quickly to internal/external requests.

• Perform other incidentals and related duties as required and assigned.

Examples of Responsibilities

• Develop and maintain project plans and build templates for streamlining all project documentation/artifacts.

• Lead estimation gathering for level of effort on complex key initiatives.

• Facilitate and lead kick off meetings and manage ongoing project meetings with both internal and external clients.

• Manage and coordinate work with key stakeholders on projects.

Knowledge, Skills, and Abilities Needed:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Below are representative of the knowledge, skills, and abilities required:

• Excellent communication and presentation skills; ability to communicate with all levels of the organization and external clients in a leadership capacity.

• A successful track record of managing multiple projects effectively.

• Strong analytical and problem-solving skills with consideration of the big picture strategic direction.

• Solution oriented with a focus on innovative and proactive approaches to resolve customer problems and issues

• Demonstrated use of excellent judgement and ability to make sound decisions.

• Excellent time management, organizational, and prioritization skills to balance multiple key initiatives with competing priorities.

• Good critical thinking, questioning, and listening skills; excellent attention to detail.

• Leads by example and supports and mentors other team members.

• Process improvement implementation, re-engineering experience, and change management capabilities.

• Experience with cross-functional teams and projects

• C-level interface and presentation skills

• Ability to leverage standard office systems and applications, Intermediate experience with MS Office.

• Ability to develop strong relationships and maintain trust and credibility.

• Ability to synthesize information from several different sources required to troubleshoot issues and/or lead assigned initiatives. 

• Ability to work independently with instruction in the form of objectives and minimal oversight.

• Ability to deliver day-to-day support to the business with a professional attitude and exceptional leadership skills under pressure.

• Ability to adapt to rapidly changing business requirements and applying skills in effective and innovative way to meet dynamic business needs.

Required and Preferred Qualifications:

• Bachelor's Degree in related business or industry or equivalent business experience

• 10 or more years working as a Project Manager with proven ability to execute complex projects

• 3+ years healthcare industry experience

• Experience working with external third-party vendors

• JIRA experience

• Experience with MS Office Suite

• PMP Certification a plus

• 2+ years of leadership experience a plus

WHAT WE OFFER:

Performant offers a wide range of benefits to help support a healthy work/life balance. These benefits include medical, dental, vision, disability coverage options, life insurance coverage, 401(k) savings plans, paid family/parental leave, 11 paid holidays per year, as well as sick time and vacation time off annually. For more information about our benefits package, please refer to our benefits page on our website or ask your Talent Acquisition contact during an interview.

Physical Requirements & Additional Notices:

If working in a hybrid or fully remote setting, access to reliable, secure high-speed Internet at your home office location is required.  Proof of such may be required prior to an offer being made.  It is the Employee’s responsibility to maintain this Internet access at their home office location.

The following is a general summary of the physical demands and requirements of an Office/Clerical/Professional or similar job, whether completed remotely at a home office or in a typical on-site professional office environment. This is not intended to be an exhaustive list of requirements, as physical demands of each individual job may vary.

• Regularly sits at a desk during scheduled shift, uses office phone or headset provided by the Company for phone calls, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a computer mouse.

• Regularly reads and comprehends information in electronic (computer) or paper form (written/printed).

• Regularly sit/stand 8 or more hours per day.

• Occasionally lift/carry/push/pull up to 10lbs.

Performant is a government contractor and subject to compliance with client contractual and regulatory requirements, including but not limited to, Drug Free Workplace, background requirements, and other clearances (as applicable). As such, the following requirements will or may apply to this position:

• Must submit to, and pass, a pre-hire criminal background check and drug test (applies to all positions).   Ability to obtain and maintain client required clearances, as well as pass regular company background and/or drug screenings post-hire, may be required for some positions.

• Some positions may require the total absence of felony and/or misdemeanor convictions. Must not appear on any state/federal debarment or exclusion lists.

• Must complete the Performant Teleworker Agreement upon hire and adhere to the Agreement and all related policies and procedures.

• Other requirements may apply.

All employees and contractors for Performant Financial may and/or will have access to Sensitive, Proprietary, Confidential and/or Public data. As such, all employees and contractors will have ownership and responsibility to report any violations to the Confidentiality and Integrity of Sensitive, Proprietary, Confidential and/or Public data at all times.  Violations to Performant’s policy related to the Confidentiality or Integrity of data may be subject to disciplinary actions up to and including termination.

Performant is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Performant will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if you believe a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Performant’s Human Resources team to discuss further.

Our diversity makes Performant unique and strengthens us as an organization to help us better serve our clients. Performant is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.

THIRD PARTY RECRUITMENT AGENCY SUBMISSIONS ARE NOT ACCEPTED