Senior Engineer-Windows & Cloud Environments

Job Title:

Job Description

Introduction: We are seeking a highly skilled and experienced Customer Engineer to join our team. The ideal candidate will have extensive knowledge and hands-on experience with Windows and cloud environments. The role involves deploying, configuring, and troubleshooting Windows 10/11, optimizing Windows 365 Cloud PC, and ensuring security and compliance across various platforms.

Key Responsibilities:

Windows & Cloud Environments:

• Deploy, configure, and troubleshoot Windows 10/11.
• Provision, optimize, license, and tune performance for Windows 365 Cloud PC.
• Configure and troubleshoot Entra ID (Azure AD) Hybrid Join & Entra Join.
• Manage update compliance and updates using Windows Update for Business (WUFB).
• Configure and manage LAPS (Local Administrator Password Solution) & Windows LAPS, understanding their differences.
• Handle KMS / MAK Licensing / Cloud-based licensing for W365 and traditional enterprise activation.

Virtual Desktop & Cloud Solutions:

• Compare use cases and best practices for Windows 365 vs. Azure Virtual Desktop (AVD).
• Optimize Cloud PC performance through networking and bandwidth tuning.

Security & Compliance:

• Implement and monitor security policies using Microsoft Defender for Endpoint (MDE).
• Enforce security baselines using Conditional Access & Device Compliance (GPOs, Intune at a high level).
• Manage encryption and authentication with BitLocker & Windows Hello for Business.
• Apply security standards and baselines, including NIST 800-53 and Zero Trust principles.

Application Management & Deployment:

• Deploy modern apps using Winget & MSIX Packaging.
• Plan transitions for Microsoft Store for Business (MsFB) Private Store deprecation.

Identity & Authentication:

• Configure and manage Entra AD (Azure AD) & Hybrid Join.
• Secure endpoints with Single Sign-On (SSO) & Multi-Factor Authentication (MFA).
• Ensure scoped access using Role-Based Access Control (RBAC).

Networking & Connectivity:

• Provide secure remote access using VPN & Always-On VPN.
• Address latency, bandwidth, and connectivity considerations for Cloud PC networking.
• Implement Wi-Fi authentication using 802.1X and certificate-based authentication.
• Understand DNS, DHCP, and firewall basics for endpoint connectivity.

Monitoring & Troubleshooting:

• Analyze Windows Event Logs, Perf Logs, and Defender Logs to diagnose issues.
• Monitor performance using Task Manager, Resource Monitor, and Sysinternals tools.
• Perform remote troubleshooting using Quick Assist and Remote Desktop.

Salary: between 110-137k gross/year $

Location:

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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