Account Director - Branded Solutions

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

General Purpose of Job

The Account Director, Branded Solutions will work closely with a team to establishing and growing Quad’s new Branded Solutions / Promotional Products business. They will gain an understanding of the clients’ processes, strategies and challenges through business discovery and then manage and deliver recommended solutions and services that will meet their business objectives. This role involves working closely with new and existing clients, ideating on promotional products and services, supporting business pitches, managing supplier relationships, and ensuring seamless sourcing and orders execution process.

Key Responsibilities

• Executive sponsor of key accounts to ensure quality performance, profitability benchmarking and identify new opportunities and/or gaps.
• Act as an internal resource for Branded Solutions Account Managers to assist with program specific needs surrounding sourcing, supplier engagement, internal resources, technology solutions.
• Must be able to work independently at a high level of work without oversight.
• Support and work closely with VP Branded Solutions to help move projects and initiatives forward as it relates to delegation, quoting, orders, executing projects, customer service escalations with suppliers
• Subject matter expert within the Promotional Product space and can articulate a clear vision and path to client solutions.
• Collaborate with clients and the Branded Solutions team to launch and expand Quad’s Branded Goods business.
• Offer clients creative and innovation solutions on promotional products, decorating techniques and solutions.
• Support new business pitches by creating compelling sales presentations and building accurate product quotes.
• Engage with new suppliers to understand their capabilities and onboard them into the Quad supplier base.
• Quote new transactional business with suppliers and develop ideation presentations.
• Maintain close communication with clients to understand their requirements and provide timely updates on quotes.
• Manage approved quotes through the order and delivery phases, overseeing suppliers, distribution, and client satisfaction.
• Work with team members to curate and build branded solutions product collections for new clients and prospects.
• Participate in client engagements to identify and solve transactional order issues, including involvement in the Quad Client Diagnostic process.
• Partner with Quad business leaders to expand existing client accounts into the Branded Solutions/Promotional Product business.
• Collaborate with Branded team and Technology leaders to implement new systems for purchasing, order execution, item loading into the system, and stock management
  
  

Job Requirements

Education: Bachelor's Degree or comparable

Experience

• 10+ years of experience and a proven track record leading Key Accounts working within the Promotional Products Industry (ASI/PPAI). Knowledge within all product categories (wearables, hard goods, gifting, etc)
• 7+ years of experience working in the branded goods or promotional goods industry as a distributor.
• 2+ years of experience developing custom promotional product offerings to clients and building out webstores.
  
  

Knowledge, Skills & Abilities

• Demonstrates strong organizational skills to manage multiple tasks and projects efficiently.
• Passionate about offering creative products, decorating methods and solutions to clients.
• Proactive mindset and keeps up with industry and consumer trends to deliver on-point offerings.
• Confident and adept at meeting with suppliers and clients with the ability to solve client issues effectively.
• Excellent communication skills to convey information clearly and effectively.
• Meticulous in providing accurate specifications, pricing, and order quantities.
• Proficiency in using technology to streamline processes.
• Experience building out client webstores and programs.
• Works well with the team and willing to jump in and help deliver for clients.
• Understands the dynamics of being part of a large organization while contributing to a new startup group.
• Works at a fast-pace with a sense of urgency to meet the demands of our clients and internal partners.
  
  

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

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