Offer summary

Qualifications:

Prior experience in technical support, IT helpdesk, or a related field is preferred., Strong troubleshooting and problem-solving skills are essential., Ability to communicate technical concepts clearly to non-technical users is required., A background in customer service can be beneficial..

Key responsabilities:

Provide first-line technical support via chat, email, and phone.

Diagnose and resolve software and hardware issues for customers.

Collaborate with internal teams to escalate complex cases and provide solutions.

Maintain accurate records of customer interactions and resolutions.

Job description

We are seeking a Technical Support Specialist to work remotely for a company based in Birmingham.

Salary & Terms

Monday to Friday, 8:00 AM - 4:00 PM
Occasional weekend shifts to provide 24/7 support coverage
Salary between £30,000 - £35,000 per year, depending on experience

Role & Responsibilities

Provide first-line technical support via chat, email, and phone.
Diagnose and resolve software and hardware issues for customers.
Collaborate with internal teams to escalate complex cases and provide solutions.
Maintain accurate records of customer interactions and resolutions.
Assist in developing troubleshooting guides and FAQs to enhance the customer experience.
Meet performance metrics, including response time, resolution time, and customer satisfaction scores.

Minimum Requirements

Prior experience in technical support, IT helpdesk, or a related field is a plus.
Strong troubleshooting and problem-solving skills.
Ability to communicate technical concepts clearly to non-technical users.

Required profile