Senior Technical Analyst

Application Deadline: 20 March 2025

Department: Operations & Network Support

Location: APAC

Description

The Meliore Foundation is seeking a Senior Technical Analyst to join a growing dynamic team of IT professionals. This role brings exciting opportunities to think creatively about different approaches to delivering IT within our workforce. We are an entirely cloud-based infrastructure using Google Workspace and Apple technologies to empower our workforce.

Your technical experience building and maintaining system integrations is particularly important to this role, as are your technical abilities in implementing and maintaining SaaS tools. Your project-related work will be steered by an IT Delivery Manager, and whilst project management skills are not a priority for this role, they are helpful to have an understanding of.

Technical troubleshooting and root cause analysis are important parts of this role. Working with your colleagues in the IT team and with end users to help them get the best IT experience is also key to this role. The successful candidate will bring a generous and innovative approach to their work.

Alongside your strong technical maturity, this role will be important in helping nurture the talent within the IT team to grow and develop. The successful candidate will have two direct reports (this might change over time) and will bring experienced technical skills to our IT team - using them for both BAU and project-related work.

You should possess an understanding of cyber security good practices, although this is not a core element of this role. Being able to identify a potential security breach and taking first mitigation measures would be advantageous.

This role is a remote role, based in the APAC region, and will work closely with IT team members who are currently based in GMT to GMT+3 so flexibility, the ability to work well independently, and excellent communication skills will underpin your success in this role.

If this sounds like you, we'd love for you to apply.

How you'll contribute

• Provide technical input and assistance to project planning and delivery


• Assist with BAU duties such as more complex IT Support areas


• Implementation and maintenance of Saas tools, including operational / back-office systems


• Provide subject matter expertise and hands-on work for technical aspects of system integrations


• Analyse and put in place permanent solutions for repeated technical issues across the workforce


• Identify and implement self-service IT solutions with other members of the team


• Nurture growing technical talent within the IT team


• Manage two (initially) direct reports


• Detect and respond to potential cyber security breaches when the Cyber Security SMEs are unavailable


• Any other duties to be assigned from time to time

Our ideal candidate has

• 8-10 years of direct and relevant experience


• Experience working within an IT service desk environment (as part of, but not all of this role), managing tickets to meet SLAs and providing an exceptional level of customer service to our end users


• Ability to act as an experienced technical resource on a range of IT projects


• Technical experience configuring and managing SaaS tools, including Google Workspace, Slack, MDM tools (such as Jamf or Kandji), Finance and other core operational / back-office tools


• A demonstrated ability to quickly learn new systems/tools/technologies and create documentation or training materials


• Scripting / automation, including interacting with APIs via custom code where needed


• Experience working in an Agile environment


• Strong demonstration of IT good practices, including configuration and change management and communication skills


• The ability to work well in a remote-first environment and across cultures


• Ability to be analytical and to provide technical input into discussions


• Willingness to be flexible to support colleagues in different timezones where necessary


• Willingness to travel on occasion to meet team members and others from across the Foundation


• The ability to work under minimum supervision.


• Excellent written and verbal communication skills


• Excellent interpersonal skills


• Fluency in written and spoken English, our working language; additional languages are an asset.


• A genuine interest in and passion for addressing climate change.


• The disposition to work generously with colleagues in a high-trust global community of peers.


• The versatile and adaptable skills necessary to flourish in a fast-paced and wide-ranging work environment and work across time zones using tools such as Zoom, Slack and email (Google Workspace).


• A commitment to an inclusive and empowering approach to facing climate change.

Desirable skills

• Good understanding of data principles and management


• Experience managing ERP systems (e.g. Oracle NetSuite, SAP, Dynamics365)


• Working with vendors and support partners


• Google AppsScript and GAM scripting


• A keen interest in AI tools for productivity


• Good knowledge of ITIL practices

Why join us?

• Be part of a remote-first, international network of professionals working on climate, energy and nature. We offer coworking access in some locations.


• Work with a bunch of dynamic, culturally diverse individuals who combine their passion to make a difference with a rigorous and results-oriented approach to work.


• Enjoy regular opportunities to connect and collaborate with colleagues around the world.


• A full-time position with a consultant contract, subject to location, for 12 months, with possible renewal after one year. Only candidates with the right to work in their location will be considered.

Applications will be reviewed on a rolling basis.