Tier II Microsoft Dynamics 365 Support Specialist

Our client is seeking a skilled Tier II Microsoft Dynamics 365 Support Specialist for a long-term contract opportunity. The Tier II Microsoft Dynamics 365 Support Specialist  will be primarily responsible for the customer support and management of the Microsoft Dynamics 365 Enterprise Customer Relationship Management (CRM) system and other connected enterprise systems. This position will focus on answering customer questions and needs related to the enterprise systems. Responsibilities include answering customer support tickets, knowledge of best practices, and exceptional problem solving skills related to enterprise application needs.

DUTIES:

• Provide system support to end users.
• Conduct system testing from an end user perspective.
• Deliver remote training for enterprise application systems to end users as it relates to best practices.
• Perform configuration of Area information in the Enterprise CRM system.
• Define, document, and communicate customer business needs and processes.
• Engage with Tier I agents to take over and resolve issues that cannot be resolved by Tier I
• Perform other duties as assigned and requested.
  

REQUIREMENTS:

• Bachelor’s degree or equivalent education/experience
• 3+ years of direct customer support experience with 1+ of those years being in a software subject matter expert role
• 1+ year of direct experience with Microsoft Dynamics 365
• Skilled in executing test cases for software requirements based on user stories
• Strong communication, interpersonal, and customer service skills
• Strong desire and skills to teach, train and educate the user community
• Proficiency with Microsoft Office applications including Word, Excel, & PowerPoint

Location: Remote

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.