Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Inbound Trainer

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States, European Union

Offer summary

Qualifications:

At least 1 year of experience delivering training to customer support teams., At least 1 year of experience in a BPO environment., Excellent written and oral communication skills., Computer and technology-savvy with a passion for learning..

Key responsabilities:

  • Provide training, mentoring, and support services to the team.
  • Design, deliver, and evaluate training programs for agents and managers.
  • Develop and implement training and professional development programs.
  • Lead and motivate a team to exceed client and company performance targets.

Influx logo
Influx https://influx.com
501 - 1000 Employees
See all jobs

Job description

Influx provides on-demand customer service for brands and tech companies, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.


We seek a trainer to design and deliver training material for our team. The position reports to the Training Manager.


Duties and responsibilities

  • Provide training, mentoring, and support services to the team.
  • Designs, delivers, and evaluates training programs for agents and managers.
  • Develop and implement training and professional development programs.
  • Create, select, and develop curriculum and other resources for training programs.
  • Leads, motivates, trains, and manages a team of agents to exceed our clients, their customers, and Influx experience and KPI targets.
  • Review customer-led interactions and implement opportunities to exceed support and customer delight journeys.
  • Be the subject matter expert on clients' policies, products, services, and technology including internal Influx brand, systems, and policies.
  • Build a culture of support, ownership, and engagement to drive overall success


Requirements for the role

  • At least 1 year of experience delivering training to the customer support team
  • At least 1 year of experience working in a BPO environment
  • Excellent written and oral communication skills
  • Computer and Technology-savvy
  • Receptive and Passionate about learning and self-improvement
  • Committed to working in a full-time position
  • Competitive spirit in achieving and exceeding daily targets


Benefits

  • The flexibility of working from home, this a remote and full-time position
  • Work with clients in the USA, EU, and elsewhere
  • Extensive opportunities to learn from, and work with, high-performing colleagues
  • Career opportunities! We're fast-growing with roles and positions to grow into


Internet and Device Requirements:

  • Internet Speed of 40-50 Mbps / Upload Speed - 30 Mbps
  • System: Windows 10 or more. 32 -bit Operation system.
  • RAM 8GB or more
  • Processors - Intel Core i5 or up.
  • Laptop (No Chromebook, Linux OS, or Desktop)
  • Wired headset
  • Quiet working environment


If this sounds like you or someone you know, the application link is below! Apply now!

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Engagement Skills
  • Team Management
  • Self-Motivation
Are you interested?

Related jobs

See more jobs