Offer summary

Qualifications:

Excellent English communication skills, both written and verbal., At least 3 years of experience in Customer Success Management, Account Management, or Workflow Consulting, preferably in a SaaS environment., Proficiency with project management tools such as Monday.com, Asana, or Jira for a minimum of 3 years., Exceptional interpersonal and presentation skills, with strong advisory capabilities..

Key responsabilities:

Act as a Trusted Advisor to help customers achieve their goals using project management solutions.

Conduct Executive Business Reviews (EBRs) and maintain engagement with key stakeholders.

Ensure at least 80% of users engage weekly with core features to boost product adoption.

Deliver training and workshops to enhance user knowledge of project management tools.

Job description

Hi, we’re Influx! We’re a growing and profitable startup providing customer support for brands and tech companies on-demand, 24/7, every day of the year. To achieve this, our operation includes agents and managers working around the globe. Our head office is in Australia, and we currently have more than 1000+ people around the world.

About the role

We’re looking for a Customer Success Manager (CSM) to be placed in one of our SaaS clients, you’ll play a key role in driving customer retention, engagement, and growth.

Your mission? Ensure their clients maximize the value of their project management tool licenses and expand their investment.

In this role, you will:

Be a Trusted Advisor – Help customers achieve their goals by leveraging project management solutions.
Foster Strong Relationships – Conduct Executive Business Reviews (EBRs) and maintain engagement with key stakeholders.
Boost Product Adoption – Ensure at least 80% of users engage weekly with core features.
Become a Project Management Tool Expert – Deliver training and workshops to enhance user knowledge.

What we’re looking for someone with:

Excellent English communication skills: Both written and verbal.
At least 3 years of experience as a Customer Success Manager (CSM), Account Management, or Workflow Consulting preferably in a SaaS Vendor/Partner or IT Consulting environment.
Platform Proficiency: A minimum of 3 years of experience with one or more of the following project management tools: Monday.com (preferably), Asana, SmartSheet, Wrike, ClickUp, Trello, AirTable, Jira.
Exceptional interpersonal and presentation skills.
Strong advisory skills along with the ability to organize meetings with stakeholders, address and resolve challenges, proactively manage customer portfolios, build deep partnerships, and maintain regular engagement with stakeholders to ensure alignment with business goals and success metrics.
Ability to work independently in a dynamic, fast-paced environment.

Desirable skills (not required):

Possessing certifications in project management tools, preferably Monday.com, or in any of the following: Asana, SmartSheet, Wrike, ClickUp, Trello, AirTable, or Jira.

What we offer:

Work from home (WFH) arrangement.
A supportive, collaborative, and high-performance environment at work that supports a life outside work.
A set of international clients with high standards of excellence.
An international team.
Comprehensive training to equip you with the knowledge and skills necessary to excel in the role.
Plenty of opportunities to learn from, and work with, high-performing colleagues in a fast-paced environment.

How We Operate / Our Values:

Treat others as you would like to be treated
Do what you say you’re going to do. Show don’t tell
Prioritize the listener
Focus on the facts

Employment type: Full-time only, 44 hours per week.

If this sounds interesting to you, join us by clicking on Apply!

IMPORTANT NOTES:

Influx never asks candidates to make any payment throughout the entire recruitment process.
Successful candidates will be contacted only through email ending with @influx.com

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