Head of Research Analytics - Government, Funder, and Non-profit

Application Deadline: 24 March 2025

Department: Customer

Location: USA, East Coast (Home based)

Description

About us

We are Digital Science and we are advancing the research ecosystem.
We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us?

Your new role

Working in a highly collaborative and dynamic team environment, you will lead the analysis team for our global customers, a large and growing set of global government and funding organizations to provide support. You will lead the team to provide excellence in delivery that delights our customers as well as informs billions in research investment, fuels our word-of-mouth growth and our very high renewal rates – a clear indication of how we serve our customers with the best service possible.

Leading the team, you will manage and coordinate all aspects of analytical projects, ensuring timely and high-quality deliveries to our customers. You will oversee the prioritization and assignment of requests, monitor progress, and maintain the highest standards of excellence. You will develop a deep understanding of our data, software, and customers, and collaborate closely with the sales team to identify opportunities for expanding customer engagements. Additionally, you will provide mentorship and guidance to staff, fostering their analytical and communication skills, and supporting their professional development.

What you’ll be doing

• You will be helping leaders of science funding organizations and governments use tools and analyze data to make key decisions about scientific research funding, portfolio management, and evaluation.


• Listen to and understand clients' business needs and use-cases and match these to practical data analysis strategies that will produce impactful insights on time and within budget.


• Guide analysts in the creation of polished and professional presentations, ensuring high standards of quality and effective communication.


• Support our customers with the responsible use of data and information to make important decisions (e.g. what to fund).


• Use and show others how to use publication metrics and other data available in the Dimensions product to evaluate the impact of a researcher, program, or organization.


• Support for program staff and thought leaders to monitor and evaluate scientific research landscapes as well as their own portfolio.


• Inform and manage delivery of the Dimensions product and analytical support across the team to account for workload, skill sets, customer familiarity, and other factors.


• Learn and expand on your skills while delivering to customers - e.g. machine learning, bibliometrics and science policy literature reviews, data visualization techniques.


• Help clients to reach their goals through implementation, training and ongoing support for all of the Dimensions tools and services to which they subscribe.


• Answer questions and provide advice with a quick turnaround time on all aspects of Dimensions offerings – both externally to the research and analysis community and internally to the Digital Science team.


• Develop and maintain lasting relationships with clients built around use and awareness of Dimensions tools, data, and new developments.


• Manage the day to day activities of a team of individuals who are performing work similar to what is outlined above


• Mentoring current and new team members to develop their analytic, customer communication, and presentation skills.


• You will provide oversight on deliverables produced by your team to ensure that the highest quality is maintained.

What you’ll bring to the role

• You will bring with you an understanding of the Science & Technology ecosystem (funders, research organizations, scientific publishing, etc) including an understanding of scientific research funding.


• You'll have a knowledge and interest in bibliometrics, scientometrics, research assessment, and science policy


• You will possess experience developing and delivering concise presentations to communicate complex analytical findings to diverse audiences, including clients and stakeholders.


• You will be proficient in creating and delivering clear and impactful presentations.


• You will be comfortable working independently and remotely, and in a fast-paced highly collaborative team environment.


• You will have experience in managing analysis and support tasks with a collaborative team.


• You'll be an expert in research data (publications, grants, patents) including common matters such as author and institutional disambiguation, classification, linkages.


• You will be experienced in supporting teams to create Boolean searches to represent a topic and supporting them to think through all aspects of the topic to identify emerging areas in a field and related use cases.


• You will have experience in creating and/or presenting data visualizations based on research outputs and metrics


• You will have experience creating data visualizations with Python, using such tools as Plotly, Matplotlib or other libraries.


• You will have experience querying databases via SQL.


• You will be experienced working in a related field (e.g., scholarly communications, research evaluation, science policy) and be able to showcase your experience and achievements.


• You will thrive in an environment where you can work independently and remotely.


• You will have previous experience of working globally and across multiple teams.


• You will be a strong communicator and able to communicate your findings to a varied audience through written and verbal presentation.


• You will be comfortable working in a fast paced, changing environment and utilize this to empower your career with us.


• Experience working in, or engaging with, the biomedical or national security-relevant technology research communities is an asset.


• Demonstrated experience in building and maintaining customer relationships in a collaborative multi-organization work environment.

Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Living our Values

We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective.

The talent we secure is fundamental to us achieving our vision and our growth plans. The values we live by are:

We are brave in the pursuit of better
We are collaborative and inclusive
We are always open-minded
We are from and for the community

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.