Logistics Coordinator

Job Title: Logistics Coordinator
Type: Full-Time, Remote
Reports to: Chief Operating Officer
Working Hours: Mondays - Fridays, 9:00 AM - 5:00 PM EST
Compensation: $2,500 monthly (salary based on assessment)

About Us

We are a revolutionary air-dried dog food company committed to improving the health and longevity of dogs. Our mission is to provide pet parents with premium, GMO-free, human-grade dog food that makes a significant difference in their dogs’ lives. As a rapidly growing e-commerce business, we are dedicated to delivering the best nutrition using real ingredients.

Position Overview

The Logistics Coordinator will play a key role in managing the movement of goods and inventory across our supply chain. This role requires balancing logistics operations with customer support responsibilities. The ideal candidate is highly adaptable, proactive, and capable of managing cross-border logistics, vendor relations, and compliance requirements while maintaining excellent communication with both customers and stakeholders.

Key Responsibilities

• Inventory & Demand Planning: Monitor inventory levels, analyze sell-through rates, and manage forecasting to maintain optimal stock availability in 3PL warehouses (USA & Europe) and Amazon.

• Supply Chain Coordination: Issue purchase orders (POs), execute shipments, and manage ETAs of incoming inventory while ensuring timely product availability.

• Logistics & Compliance: Oversee import/export regulations, customs brokerage, VAT compliance, and import checklists for the U.S., UK, and EU. Ensure compliance with FDA, CBP, and EU General Food Law standards.

• Cost Reduction & Vendor Negotiation: Identify opportunities to minimize operational expenses by optimizing logistics, negotiating with vendors, and preventing bottlenecks in the supply chain.

• Market & Competitive Analysis: Stay informed on market trends, competitor activities, and customer preferences to identify potential new product opportunities.

• Customer Support Integration: Provide friendly and solution-focused customer service, addressing logistics-related inquiries and troubleshooting shipment delays or customs holds.

• Reporting & Communication: Generate reports on inventory metrics, forecasting accuracy, supply chain KPIs, and vendor performance for senior management.

Qualifications

• Proven experience in inventory management, forecasting, merchandising, or a similar role in a retail or e-commerce environment.

• Must have experience importing products into the USA and navigating CBP and EU regulations for food products.

• Expertise in cross-border logistics & compliance, including INCOTERMS, Importer Security Filing (ISF), Harmonized Tariff Schedule (HTS) classification, and customs documentation.

• Experience with Shopify, ShipStation, FBA, and other eCommerce logistics platforms.

• Strong negotiation skills with freight forwarders, warehouses, and customs brokers.

• Familiarity with food-specific compliance, including FDA Prior Notice, FSVP, and EU traceability regulations.

• Excellent communication and interpersonal skills, with the ability to effectively interact across different cultures and teams.

• Strong problem-solving skills, taking initiative to identify and resolve logistics challenges before they escalate.

• Ability to work independently in a fast-paced and dynamic remote environment.

Ideal Candidate Profile

• Highly adaptable and comfortable switching between logistics coordination and customer support.

• Detail-oriented in logistics operations while being personable and solution-focused in customer interactions.

• Strong analytical skills to manage supply chain KPIs and optimize inventory levels.

• Upbeat and friendly personality with a proactive approach to problem-solving.

This is an exciting opportunity for someone looking to make a real impact in a growing company while balancing logistics expertise with customer engagement. If you thrive in a fast-paced environment and love taking initiative, we’d love to hear from you!

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