AR Collector (Remote)

JOB SUMMARY:

Under the general direction of the Accounts Receivable Supervisor, the Accounts Receivable Specialist (ARS) Collector will primarily focus on researching, resolving, and identifying the root causes of aged receivables. The ARS Collector will collaborate with all areas of the business, which requires strong coordination with both internal teams and external customers. The ARS Collector will work closely with larger teams and must possess the skills to follow up promptly in a fast-paced environment. This position demands an agile mindset and the ability to implement changes rapidly.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Generate aged receivable reports and prioritize collection efforts to reduce outstanding balances.
• Continuously analyze, track, and monitor customer payment delays to identify areas for improvement and develop strategies to increase the percentage of current payments while reducing past due amounts.
• Maintain communication with customers to obtain payment information, understand the reasons for delays, and resolve discrepancies.
• Utilize portals and other tools to check payment status, actioning as needed.
• Analyze customer payment trends and behaviors to determine the appropriate actions to take.
• Engage internal teams as needed for escalation, following the defined collection strategy.
• Ensure the correct dunning level is indicated on aged invoices.
• Collaborate with internal stakeholders to implement solutions that prevent payment delays.
• Assist in researching and reconciling misapplied or complex payment issues.
• Investigate and resolve overpayments and process credit memos accordingly.
• Forecast collections for your portfolio.
• Ensure that account changes are documented promptly in the ERP system.
• Make independent decisions in accordance with the Delegation of Authority (DOA).

REQUIRED EDUCATION:

• High school diploma required.
• College degree in Accounting, Finance preferred or equivalent level of experience.

REQUIRED SKILLS AND EXPERIENCE:

• Intermediate Microsoft applications required (Excel, Word & Outlook).
• A minimum of three years’ experience in Accounts Receivable/Billing/Collections.
• Basic knowledge of O2C (Order to Cash) cycle.
• Strong customer focus experience with a result-oriented mindset.
• Ability to work independently under minimum supervision.
• Must demonstrate ability to manage multiple projects and heavy work volume within time constraints.
• Ability to maintain duties with accuracy, consistency, and quality in a fast paced and agile environment.
• Excellent written and verbal communication skills to liaise with customers and internal teams.
• Strong analytical, critical thinking & problem-solving skills to present alternatives or create actionable plans.
• Comfortable initiating & leading meetings and executing agendas.

PHYSICAL DEMANDS:

While performing the standard duties of this job, the employee can expect light physical exertion with long periods of sitting, occasional standing, and walking; limited bending, crouching, stooping, stretching, reaching, or similar activities; occasional lifting/moving of items up to 15 pounds.

Hearing and speech communication in email over the telephone and in Web meetings is essential to fulfilling the duties of this position. Specific vision abilities required to read printed materials and a computer screen; including close vision and the ability to adjust focus.

WORK ENVIRONMENT:

While performing the duties of this job, the employee is frequently surrounded by other employees and their conversations on the telephone and in person.  The noise level and indoor office temperature may vary.