Regional Account and Operations Manager - Pharmaceutical Events

About Us

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at bcdme.com/careers

About The Role

We're looking for a Regional Account and Operations Manager for the EMEA market to join one of our Global Pharmaceutical client dedicated teams. In this role, you will be leading a large team for a major Life Sciences customer. You will be responsible for all operational processes surrounding sourcing, planning and group air specific to this key account. You will provide subject matter expertise surrounding development / enhancement of overall team process, procedure documentations development, training and compliance acheivement. You will also drive programme strategy, innovation, financial performance, quality of service, preferred vendor/supplier performance. This role will require you to lead, collaborate challenge the status quo along with constantly reaching for the next step with your customer. If you are ready to go for it, this is the perfect role for you!

Your Key Responsibilities

• Work with EMEA customers to develop strategic business objectives for the meetings program focused both on client and BCD M&E objectives
• Meet and exceed customer expectations by managing customer service levels, quality, and productivity and by providing value added solutions and recommendations.
• Work with partner agencies that will be servicing your customer to drive their success and adherence to SLAs/KPIs
• Identify key areas for efficiency and service excellence across the client operating team
• Implement BCD M&E standard operating procedures (SOPs) and development and implement customer specific SOPs
• Operational leadership over operations management team as well as client-dedicated team overall
• Work alongside Business Analyst to identify and maintain reporting requirements for customers while providing them business insights and analytics to identify gaps and opportunities
• Serve as primary point of authority on the terms and deliverables of the assigned client contracts to ensure contractual obligations are continually met. Be responsible for contract negotiation, management, renewals and expansions
• Engage and network with customer end users to sell the value of the meetings program and drive adoption
• Financial management of the contract to ensure budgets and forecasts are achieved
  
  

You’re Good At

• Thorough in-depth understanding of Life Science meetings programme and event delivery and complaince
• Thorough and in-depth understanding of the Cvent Meeting technology took from a RFI/RFP, reporting, budgeting and registration standpoint
• Solving problems, identifying gaps, and finding opportunities to find efficiences
• Building strong and trustworthy relationships with customer and internal teams
• Leading a best-in-class team
• Budget and cost management
• Building business cases through data driven analysis
• Identifying opportunities through business and industry trends with consultative approach on client recommendations
• Proposal development and presentations
  
  

You Might Also Have

• Technology configuration and process knowledge
• Regional and global account management and/or operations management experience
  
  

You Should Know

• Role is remote based and can be based in the UK, Italy or Spain
• Our core business hours are 0900-1730 hours, Monday to Friday, you will require some flexibility to adjust to different times zones on occassion
• You must have the relevant rights to work in the coutnry you applying in - UK, Italy or Spain
  
  

How To Apply

Click apply now to be considered.

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.