Offer summary

Qualifications:

2+ years of experience in a customer-facing role such as project management or implementation of Cloud-based or SaaS software products., Basic knowledge of databases, reporting, analytics, or business intelligence, along with familiarity with CRM platforms., Exceptional interpersonal skills with a proven ability to build rapport and align stakeholders at all levels., Strong attention to detail and ability to manage multiple projects simultaneously..

Key responsabilities:

Manage the implementation of WebPresented’s software for new and existing customers.

Guide customers through onboarding, training, and best practices to ensure successful deployments.

Provide regular project updates, highlighting risks, milestones, and technical blockers.

Collaborate with internal teams to ensure a seamless implementation process and drive product adoption.

Job description

WebPresented, a Cordance company, helps organizations and individuals create value using smart technology solutions that marry with business processes. WebPresented’s proprietary CRM software "WPCRM" makes it possible to achieve greater levels of success, which in turn provides a tangible return on investment. WPCRM takes customer relationship management (CRM) to a higher level with business-savvy implementation, deeper ERP integration, a long-standing track record for success, and a trustworthy team of experts. Best of all, the decision-making data you need is readily accessible and easy to use - even on the go. WPCRM's advanced Analytics and Business Decision Support tools allow your sales team to make executive-level decisions with confidence. WPCRM connects users to the data and ideas needed for time management and to provide excellent customer service, target marketing efforts, deliver quality, and improve sales performance. By making data readily accessible and usable, better decisions are possible.

WebPresented is a fast-growing software company specializing in business intelligence and CRM solutions. We empower clients across the U.S. and Canada with data-driven tools to make confident business decisions. We seek motivated, entrepreneurial individuals eager to contribute to our innovative and rapidly expanding team.

Cordance is seeking an Implementation Manager for WebPresented who will be a key partner in the Customer Experience team. The ideal candidate is a highly organized problem solver who can manage software implementations, guide customers through onboarding, and ensure successful deployments. The Implementation Manager will lead projects, collaborate with internal teams, and drive product adoption to maximize customer success.

This is a fully remote role; all candidates must be based in the US.

Responsibilities:

Manage the implementation of WebPresented’s software for new and existing customers.

Oversee data migrations, conversions, and additional product deployments.

Define and control project scope, track progress, and ensure on-time delivery.

Provide regular and detailed project updates, highlighting risks, milestones, and technical blockers.

Guide customers through onboarding, training, and best practices.

Drive product adoption by educating users on features and configurations.

Collaborate with internal teams to ensure a seamless implementation process.

Transition customers to Support and Customer Success post-implementation.

Lead project meetings and enforce accountability for assigned tasks.

Contribute to team initiatives and continuous improvement efforts.

Qualifications:

2+ years of experience in a customer-facing role such as project management, implementation, or onboarding, with direct responsibility for deploying Cloud-based or SaaS software products.

Experience in documenting and promoting best practices to enhance software adoption.

Basic knowledge of databases, reporting, analytics, or business intelligence, along with familiarity with Customer Relationship Management (CRM) platforms.

Exceptional interpersonal skills with a proven ability to build rapport and align stakeholders at all levels of an organization.

Ability and eagerness to quickly learn our software at both a functional and technical level.

Strong attention to detail without sacrificing efficiency when managing multiple projects simultaneously.

Ability to balance business objectives with customer needs.

A strong sense of accountability, ownership, and a focus on delivering measurable results.

#LIRemote

Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.

Why Join Us?

At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

Health and Wellness:
- Comprehensive Health Coverage: Coverage begins on your first day of employment.
Retirement Savings:
- 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
- RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
Paid Time Off:
- Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
Parental Leave:
- 12 weeks paid leave for all employees.
Remote Work Support:
- Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
Holidays:
- Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.