Implementation Consultant

We’re Hiring: Implementation Consultant!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for an Implementation Consultant to join our team at Cloudstaff, the #1 workplace everywhere!

Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Send your application here ⤵️

CS Jobs - Implementation Consultant

Role: Implementation Consultant

Work Arrangement: Work from Home

Schedule: Morning shift

Job Description:

• Elicit customer requirements using a range of tools and techniques as appropriate.
• Critically evaluate requirements gathered from multiple sources, reconcile conflicts, deconstruct complex information into more easily accessible details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Translate requirements into technical/functional requirements of our platform and prepare documentation for business processes and product configuration.
• Design and implement insurance products and claim data models based on customer requirements.
• Utilize tools within our platform to build user interfaces and user journeys for insurance products according to customer requirements.
• Utilize scripting language within our platform to implement business rules and financial calculations.
• Prepare testing documentation (as appropriate) and perform system testing and integration testing to ensure your project solution meets agreed requirements.
• Support customer testing.
• Analyze data conversion requirements and define data transformation and mapping as required.
• Facilitate discussions with stakeholders (both technical and business focused of varying degrees of seniority), preparing presentations and visual/written interpretations for customer projects.
• Produce and manage client-facing documentation and maintain/update documents for system and business processes.
• Act as the customer liaison and represent on customer sites as and when required.
• Manage and provide resolutions to customer enquiries within the project.
• Coordinate with the internal team and third parties/customer for successful project delivery.
• Manage changes to the project scope, project plan and project costs.
• Report on project progress to customers and management and escalate issues for resolution.
• Identify projects risks and mitigation techniques.
• Create and maintain project documentation including change requests, risk register and project tracking reports.
• Collaborate with our development team to spec and design new features for our platform.
• Provide knowledge and technical assistance to other members within the Implementation Consultant team.
• Support and contribute best practices.
• Comply with company policies and procedures on information security.

Qualification and requirements:

• A thorough understanding of the full software development project lifecycle
• Experience working with and configuring large and/or complex software packages
• An understanding of relational databases
• Proven stakeholder management skills
• Strong customer-facing and communication skills
• Demonstrable experience of having difficult conversations with stakeholders
• Solid organisation skills including attention to detail and multitasking skills
• A company approach to your work. Demonstrable experience of having contributed outside of your immediate role.
• Experience in general insurance relating to policy and or claims functions (highly desirable)
• Degree qualified or equivalent commercial experience

Non-negotiable skills & requirements:

• Acting as the face of the business, strong interpersonal skills are essential coupled with strong stakeholder management experience
• A thorough understanding of the full software development project lifecycle
• Experience within a business analyst or technical business analyst role
• Experience in creating a range of documentation including but not exclusive to business requirements, process maps and technical specifications
• Commercial experience working in both waterfall and agile methodologies

Perks & Benefits:

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff: Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing your experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**