Offer summary

Qualifications:

Minimum of 5+ years of technical claims handling experience, particularly in fire, water, and weather claims., Extensive experience with large losses of $50k+ and handling large inventories of contents., Licensed as a Property & Casualty adjuster in your resident state, with a Bachelor's Degree preferred., Strong interpersonal skills and a passion for outstanding customer experience..

Key responsabilities:

Investigate and handle claims from start to finish, ensuring efficient and fair settlements.

Communicate with customers via phone and email to resolve claims and explain coverage decisions clearly.

Organize and prioritize daily tasks to address claim-based questions and follow compliance guidelines.

Identify subrogation opportunities and review mitigation and pack out bills as part of the claims process.

Job description

We’re seeking an experienced Claims Property Advocate, Large Loss professional to help us settle large property losses quickly and efficiently.

As a Claims Property Advocate specializing in Large Loss, you’ll help us settle claims quickly and efficiently, surpassing customer expectations along the way. You’ll use your knowledge and sharp interpersonal skills to explain coverage decisions in plain English, without relying on insurance jargon.

In This Role, You’ll

Investigate and handle claims from start to finish
Pay claims efficiently and fairly while maintaining a high level of customer service
Settle all aspects of a claim including dwelling, contents, and ALE
Handle claims accurately according to the policy, and follow all required state compliance guidelines
Follow best practices around reporting large losses to internal and external business partners
Review mitigation and pack out bills
Identify subrogation opportunities within claims-handling process
Communicate with customers by phone and email to settle claims
Organize and prioritize daily tasks in order to resolve claim-based questions
Be a subject matter expert in all perils

What You’ll Need

Minimum of 5+ years of technical claims handling experience, with a background in fire, water, and weather claims, a must
Extensive experience handling large losses of all kinds $50k+
Proven expertise in handling large inventories of contents
Prior knowledge in dwelling damage
Experience working with large national property service vendors like Serv-Pro, First Team, Contractor Connection, and Crawford
Experience navigating potential fraud within the claims handling experience
A passion for outstanding customer experience
Comfortable with and adaptable to new technology and business tools
Licensed as a Property & Casualty adjuster in your resident state
Enthusiasm about learning and adapting to the exciting world of AI-a commitment to exploring this field is a fundamental part of our culture
Bachelor’s Degree Preferred

Unfortunately, we cannot consider applicants from these states; Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.

*Please note that we are unable to sponsor Visas for applicants.

Lemonade’s US base salary range for this full time position is $72,000-$94,500.00 annually plus equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.

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