Post Sales Director, APAC at Talon.One

Offer summary

Qualifications:

8+ years in Customer Success, Account Management, or Post-Sales leadership in SaaS, MarTech, or Loyalty., 3+ years of people management experience with diverse, distributed teams., Strong commercial mindset with experience in renewals, upsells, and expansions., Fluency in English; additional APAC or Middle Eastern language proficiency is a plus..

Key responsabilities:

Lead and mentor a team of Customer Success Managers and Technical Account Managers to ensure customer success and growth.

Oversee the post-sales journey, ensuring smooth onboarding, adoption, and value realization for customers.

Conduct executive business reviews to track performance and identify growth opportunities.

Drive upsell, cross-sell, and renewal opportunities in collaboration with Sales and Partnerships teams.

Job description

ABOUT TALON.ONE:

Talon.One is the leader in the incentives space, enabling brands to create data-driven, personalized loyalty programs and promotions that drive customer engagement and business growth. Our platform empowers enterprises to better distribute incentives and maximize the ROI of their promotional strategies.

The 10 member APAC team operates across Australia, Singapore, and India, working with some of the region’s largest banks, omnichannel retailers, and telcos.

This is a remote role; however, you must be located in Singapore.

ABOUT THE ROLE:

We are seeking an experienced and dynamic Regional Director, Customer Growth, to lead our post-sales Customer Success and Technical Account Management teams across APAC & the Middle East. This strategic leadership role will focus on ensuring customers maximize the business impact of their loyalty programs and promotions, driving retention, and expanding revenue opportunities. You will work closely with Sales, Partnerships, and Product teams to optimize incentive strategies, demonstrate ROI, and grow customer investment in Talon.One.

ONCE YOU ARE HERE YOU WILL:

Lead and mentor a team of CSMs and TAMs to ensure customer success and growth.
Oversee the post-sales journey, ensuring smooth onboarding, adoption, and value realization.
Use data-driven insights to demonstrate ROI and optimize loyalty and promotions strategies.
Develop frameworks for measuring promotion effectiveness, including A/B testing and benchmarking.
Conduct executive business reviews (QBRs) to track performance and identify growth opportunities.
Collaborate with customer teams to enhance campaign strategies and engagement tactics.
Drive upsell, cross-sell, and renewal opportunities with Sales and Partnerships teams.
Establish Talon.One as a trusted advisor in loyalty, promotions, and incentives.
Represent Talon.One at industry events and customer workshops to drive thought leadership.
Support customers in leveraging Talon.One’s integration ecosystem for enhanced automation and personalization.

WHAT WE NEED YOU TO BRING TO THE TABLE:

8+ years in Customer Success, Account Management, or Post-Sales leadership in SaaS, MarTech, or Loyalty.
3+ years of people management experience with diverse, distributed teams.
Proven ability to demonstrate ROI and drive business growth through promotions and loyalty strategies.
Strong commercial mindset with experience in renewals, upsells, and expansions.
Expertise in customer lifecycle management, including onboarding, adoption, and retention.
Experience working with banks, retailers, fintechs, and marketplaces in digital engagement.
Exceptional stakeholder management skills, engaging CMOs, CDOs, and loyalty teams.
Strong communication, presentation, and data-driven decision-making skills.
Technical acumen to understand APIs, integrations, and dependencies to support TAMs and customers.
Fluency in English; additional APAC or Middle Eastern language proficiency (Mandarin, Japanese, Korean, Arabic) is a plus.
Willingness to travel within the APAC & Middle East regions as needed.

WHAT'S IN IT FOR YOU:

Join the leader in the incentives space, working with top-tier brands across APAC & the Middle East.
Help transform how businesses optimize promotions and loyalty investments.
Work at the intersection of data, marketing, and customer experience in a high-growth environment.
Enjoy a flexible and remote-friendly work environment with strong career growth opportunities.
30 vacation days
Remote-work abroad up to 90 days
Country-specific life insurance, disability benefits, and retirement/pension programs

WHY YOU SHOULD WORK FOR US:

The right attitude: modern methods and a diverse, creative workspace with an open and international culture
Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team
Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn
A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware
High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees

Do you want this job?

We’d love to hear from you! Apply directly via the form below.

Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

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