Technical Support Engineer III
Offer summary
Qualifications:
Bachelor's degree in computer science or a related field., Minimum 10 years of total work experience interacting with customers., At least 5 years of experience as a Jira Administrator with strong diagnostic skills., Basic understanding of Java code and familiarity with databases and SQL competence..Key responsabilities:
- Serve as an Atlassian Administrator with advanced proficiency in Jira Service Management.
- Provide end user support for Atlassian products and create JSM projects, queries, and dashboards.
- Develop and maintain automations in Atlassian JSM and other products, including tool administration.
- Translate business requirements into JSM solutions and manage configurations and testing sandboxes.
Job description
As a member of the ShipBob Team, you will...
- Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
- Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
- Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.
Location: Remote - India
Role Description:
The Technical Support Engineer III will serve as an Atlassian Administrator who has advanced proficiency in Jira Service Management, providing support for our cloud application suite. This position is responsible for supporting, maintaining, and extending our Atlassian suite. Within this role, you will directly affect process implementation, integrate Atlassian products with other internal applications, and drive efficiencies for our organization. This role reports to Manager, Atlassian Systems.
What you’ll do:
- Translating requirements of the business into Jira Service Management (JSM) solutions, and the implementation, testing & maintenance of these solutions.
- Providing end user support for Atlassian products.
- Create JSM projects, queries, reports and dashboards.
- Develop JSM workflows, screen schemes, permission schemes and notification schemes.
- Develop and maintain automations in Atlassian JSM, Jira Software, Confluence, and other Atlassian products including tool administration and customization.
- Develop forms for customer portals in JSM.
- Install, configure plugins, and deploy to extend JSM capabilities.
- Build dashboards from add-ons, configure custom fields, support JSM configurations.
- Configuring, managing, development and testing sandboxes.
- Additional duties and responsibilities as necessary.
What you’ll bring to the table:
- Bachelor's degree in computer science or a related field.
- Minimum 10 yrs of total work experience interacting with customers along with strong verbal communication and listening skills.
- Minimum 5 yrs of work experience as Jira Administrator.
- Possess excellent diagnostic and troubleshooting skills.
- A passion for providing legendary customer service to Business customers, using Atlassian Cloud products.
- We’re looking for individuals who can self-organize, adapt quickly, curious, resourceful, resilient, have fast learning ability, growth mindset, systems thinking, and a solution-based approach.
- Basic understanding of Java code, familiarity with databases and SQL competence.
- Preferred to have Scriptrunner experience.
Perks & Benefits:
- Medical, Term & Accidental Insurance
- All Purpose Leave (casual & sick time): 12 days
- Earned Leave: 15 days
- Public Holiday: 12 days
- Generous Maternity & Paternity Leave
- Quarterly Wellness Day
- Work From Home Allowance
- See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).
About Us:
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Required profile
Experience
Other Skills
- Systems Thinking
- Adaptability
- Communication
- Resilience
- Resourcefulness
- Solutions Focused
- Customer Service
- Curiosity
- Growth Mindedness
- Problem Solving
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