Offer summary

Qualifications:

Proven experience in client management and coaching., Strong communication and interpersonal skills., Ability to track metrics and analyze client outcomes., Experience in content development and process improvement..

Key responsabilities:

Manage a portfolio of approximately 40 founders.

Conduct around 25 one-on-one coaching calls weekly.

Drive engagement within the community and celebrate client successes.

Collaborate on developing client journeys and refining processes.

Job description

The client is building a global movement to empower founders and entrepreneurs by providing proven systems for audience growth, brand building, and community engagement. Their mission is to help millions of founders scale their businesses to new heights through a blend of automation, high-level strategy, and cutting-edge personal branding techniques.

They’re a rapidly scaling organization focused on delivering world-class experiences and results for their clients. They not just another company - it’s a high-impact, life-altering experience for founders who want to level up.

The Role

As a Customer Success Manager, you’ll play a pivotal role in helping a portfolio of ~40 founders achieve breakthrough results in their businesses. You will be their guide, helping them navigate the proven systems, pushing them through key milestones, and ensuring they experience real, measurable success.

This role is integral to our growth, as you are responsible for building deep, trusting relationships with clients, ensuring their needs are met, and facilitating their journey to multi-million-dollar business success.

Key Responsibilities

Client Management: Manage a book of 40 founders.
Coaching & Accountability: Conduct ~25 1:1 coaching calls weekly, guiding founders through bottlenecks and milestones.
Engagement: Drive high engagement within our Skool community by celebrating founder wins, engaging with posts, and keeping the community momentum strong.
Metrics Tracking: Actively track your progress and client outcomes using Asana, ensuring key performance indicators (KPIs) such as upsells, reviews, and case studies are met or exceeded.
Content & Process Development: Collaborate on the development of founder journeys and playbooks, refining the client experience to ensure seamless progress through the curriculum.
Feedback & Continuous Improvement: Collect feedback, identify bottlenecks, and consistently propose solutions to improve systems and processes.
Team Collaboration: Work closely with the Success team, sharing insights and collaborating on strategies to maximize client outcomes.