Offer summary

Qualifications:

Strong communication skills, both written and verbal., Experience in customer support or a related field., Familiarity with B2B SaaS products and troubleshooting techniques., Proficiency in using applications like Intercom, Excel, and Google Suite..

Key responsabilities:

Respond to customer inquiries via email, live chat, and phone.

Identify and escalate technical issues while collaborating with product and engineering teams.

Guide new customers through the onboarding process.

Contribute to support documentation and assist with administrative tasks for the support team.

You deserve nothing but the best when it comes to hiring virtual assistants. That's why we've carefully handpicked top-level professionals from the Philippines, ensuring that only the most accomplished individuals join our elite team.Imagine having access to a talented pool of virtual assistants who provide unparalleled support for your business. Whether you need assistance on a part-time or full-time basis, our vetted professionals are here to cater to your every need. From managing your calendar and handling administrative tasks to executing strategic plans and providing exceptional customer service, our virtual assistants bring professionalism and experience to every task they undertake.But what sets Virtual Coworker apart is our dedication to long-term partnerships. We aren't interested in short-term fixes; instead, we focus on finding the perfect match between businesses and virtual assistants for sustained success. By fostering strong relationships built on trust, communication, and professionalism, we ensure that your business flourishes.

Job description