Offer summary

Qualifications:

Strong verbal and written communication skills in English with a low accent., Experience in technology support, sales, or account management is preferred., Ability to prioritize and manage multiple tasks in a fast-paced environment., Resourcefulness and adaptability to work independently..

Key responsabilities:

Contact and welcome guides to the marketplace platform and follow up on service upgrades.

Train guides on maximizing the company's services and technology.

Manage booking-related concerns and coordinate with customers pre and post trip.

Contribute to content creation for guides' profiles and websites, and meet goals for increasing guide utilization.

Job description

This is a remote position.

Job Highlights:

Contract type: Independent Contractor
Work Schedule: Monday to Friday (US), 10:00 PM - 7:00 AM Philippine Time with 1hr unpaid break

Client Location: United States

Client Overview:

Leading tech innovator in the outdoor guiding industry. They provide guides with free, personalized business websites, and offer payment processing services through a revolutionary business management tool.

Responsibilities

Contact Guides to welcome them on the marketplace platform or follow-up with existing marketplace guides to upgrade their services to include a free website and other features with measured goals for increasing product utilization
Train Guides on maximizing the company’s offered services and technology, in alignment with company True North Metrics
Manage and monitor Guides’ booking related concerns. Coordinate with customers/guests pre and post trip (if needed)
Contribute in creating unique contents and descriptions in the Guides’ profile and website.
Meet goals increasing count of guides on platform with websites and guide prodcut feature utilization
Coordinate and partner with the Success Ops, Service, Sales and Leadership team
Contribute to process improvement through suggestions, analytics and/or feedback, including providing data on productivity, project progress and goal achievement
Attend and participate in group/company meetings and learning sessions as prescribed by the General Manager and/or the Executive team.
Any additional related tasks as approved and communicated by the General Manager, Clients and/or the Executive team.

Requirements

Strong, low-accent English verbal and written communication skills
Experience with technology support, sales and/or account management preferred
Demonstrated ability to prioritize and manage multiple tasks simultaneously
Be resourceful and able to work in a fast-paced environment

Benefits

Independent Contractor Perks

Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_20870_JOB

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