Informatics Technical Specialist II (Central Region)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This is a remote position
• Qualified candidates must currently live in the North and South Dakota, Nebraska,  Oklahoma, Texas,  Minnesota,  Iowa,  Missouri, Arkansas, Louisiana / Wisconsin / Illinois / Michigan, Indiana,  Ohio, Kentucky, Tennessee,  West Virginia, Mississippi or Alabama area.
• Must be able to travel up towards 75%

What You’ll Work On

• The Informatics Technical Specialist is the subject matter expert for the installation; integration; verification; and support of the Professional Services informatics solutions.
• Partners with other service colleagues, customer’s personnel that work with the Laboratory Information System and customer’s laboratory staff to complete pre-implementation planning and preparation; software installation; connectivity; verification testing; customer training; and technical support. 
• The resource will apply their technical IT and networking knowledge to analyze user needs, gather customer requirements, design an integrated, scalable, and comprehensive informatics solutions to improve the automation and informatics solutions for clinical diagnostic healthcare customers.
• Serve as the informatics applications expert for the field service organization to provide enhanced support as need to address customer needs.
• As the application expert this role will serve as the communication link between the field service organization and direct customers to the global support organization where necessary.
• Collaborate and partner with the marketing organizations for  new product identification, strategy and development that will provide solutions beyond the competition to establish ADD as the elite automation and informatics solutions partner.
• This role also serves as level 1 and/or 2 complaint resolution via call center phone support function.
• Maintain fiscal responsibility and complete each year under expense plan with primary goal of exceeding each year’s work plan.
• Must be able to multi-task and coordinate with a complex network of departments throughout all levels of an organization such as sales representatives, lab managers, project managers, IT personnel, HIS and LIS personnel, internal and external vendors and contractors, and senior level management as needed.
• Responsible for implementing and maintain the effectiveness of the quality system.
• Adheres to and promotes the Abbott Code of Business Conduct.
• Success in this position will depend on forming effective partnerships with external customers, IAS team members, internal sales and support organizations and the Global support organization.
• The IAS position will report to the US Automation Implementation Manager.
• The IAS must have strong communication and presentation skills with the ability to effectively communicate with both the very IT technical individuals and the individuals across a multitude of organizational tiers without a technical background.
• Position requires the ability to apply strategic thinking/logic to develop customized informatics solutions based on the unique needs and circumstances of each customer.
• This assignment requires regular travel to customer sites for intensive installation & consulting projects, presentations, and escalation level support.
• Travel greater than =>75% should be expected.

Requirements Qualifications

• Bachelor’s degree preferred with preferred areas in computer science, information systems, medical technology, or related field.
•  Candidates must demonstrate strong knowledge of general networking, server technologies/ services, workstation/desktop technology, internet protocols, remote connectivity and Microsoft Windows Server (NT/2000/XP/2k3) skills.
• Areas of knowledge should also include virtual server, corporate virus protection products, back-up systems, firewalls, VPN client and tunnel technologies.
• Minimum of 2-5 years of formal IT technical application experience is required with additional experience in the hospital or laboratory information systems environment preferred.
• Familiarity with laboratory workflow and operations required, with a background as a medical technologist being ideal, however, other work experience within the lab environment would be acceptable.
• Experience with ADD's instrument systems a strong plus.
• Excellent communication, organization, project management, and attention to detail required.

Preferred Qualifications

• Education or experience in medical technology or clinical laboratory science, ASCP, CLS (NCA) highly preferred.  
• Hospital or laboratory information systems environment preferred.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES: