Group Account Support Manager

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Group Account Support Manager

Department: Global Marketing & Sales (GM&S)

Location: Remote within the United States

Status: Regular, Full-Time

The Company:

Hitachi drives Social Innovation Business, creating a sustainable society through the use of data and technology. We solve customers' and society's challenges with Lumada solutions leveraging IT, OT (Operational Technology) and products. Hitachi operates under the business structure of “Digital Systems & Services” - supporting our customers’ digital transformation; “Green Energy & Mobility” - contributing to a decarbonized society through energy and railway systems, and “Connective Industries” - connecting products through digital technology to provide solutions in various industries. Driven by Digital, Green, and Innovation, we aim for growth through co-creation with our customers. For more information on Hitachi, please visit the company's website at https://www.hitachi.com.

Mission statement:

Hitachi is transforming to ensure sustainable growth and profitability in digital and green sectors by establishing a customer-centric business model. Part of this transformation is setting up global account management to better understand customer needs and increase Hitachi's market share. This transformation is led by Global Marketing and Sales (GM&S) group, whose vision is to become our customers’ preferred partner of choice for their most critical challenges by providing impactful, sustainable solutions, delivered by experts spanning the full breadth of Hitachi’s portfolio.

As part of the transformation activities a global account management structure is in place to represent Hitachi’s voice to targeted customers, fully understanding their needs while increasing Hitachi’s share of wallet.

The Group Account Support Manager will play a pivotal role in orchestrating sales strategies and operations to drive business growth. Key focus will be developing targeted initiatives and ensuring seamless execution that leads to measurable business growth. Key focus area will be ensuring cross-Business Unit collaboration and shaping a compelling value proposition aligned with our One Hitachi account plan.

Responsibilities:

• In conjunction with the Global Account Manager (GAM) develop and execute focused account plans and strategies ensuring a deep understanding of the customer needs which provides measurable outcomes and drives business growth.

• Monitor and drive the effectiveness of account plans. This will entail understanding of the sales constraints, deploying corrective actions to improve performance.

• Collaborate with the Business Units (BU’s) and Account Team to understand value propositions and strengthen our position. This would include gathering market data, reference cases, segment data and preparing documentation that strengthens our position.

• Build comprehensive player maps in conjunction with Account team to understand customer decision making environment. Support growth of player maps through effective engagement with Account Team and Marketing.

• Cross functional collaboration: Work closely with marketing and segments teams to align on joint account activities and deploy initiatives. This will include reporting on success stories and driving targeted segment approach.

• Account Onboarding – Deploy Account Planning workshops that enable understanding of targeted value proposition, enable functioning of One- Hitachi Account Team and help with the settings for detailed account plan.  

• Program Governance and Reporting- Initiative capturing, review and program governance by adhering to sales operations processes and cadence program.

Qualifications:

• Bachelor's Degree or Diploma in either Engineering or Business

• Experience in Sales & Marketing, either as an Account Manager, Sales Program execution or Sales Support Specialist

• Excellent communication skills with an ability to influence both internally and externally

• Attention to detail and ability to manage multiple deadlines simultaneously.

• Strong analytical and ability to build relationships.

• Willingness and openness to travel up to 15%

• Cultural sensitivity and openness to work in an international business environment across all time zones

Our Values

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn’t impact your ability to do the job, including race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit:

• Wa – Harmony, Trust, Respect

• Makoto – Sincerity, Fairness, Honesty, Integrity

• Kaitakusha-Seishin – Pioneering Spirit, Challenge

For residents of New York, California, Colorado, Connecticut, Maryland, Minnesota, Nevada, Rhode Island, Vermont, District of Columbia, Ohio, Illinois, and Washington state only, as required under applicable pay transparency laws, the expected salary range for this position if filled remotely is $150,000 – 180,000. Pay is determined based on a variety of factors including, but not limited to, depth of experience in the practice area. Employees are eligible to participate in Hitachi America’s variable pay program, subject to the program’s conditions and restriction

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to accommodation@hal.hitachi.com. Queries other than accommodation requests will not be responded to.