Regional Vice President, Professional Development Strategy and Delivery (MW/NE/Inside)

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

Amplify is seeking a full-time Regional Vice President, PD Service Delivery with a background in management, education, coaching, and/or school leadership. Additionally, this position requires experience in leading large, growing customer-facing teams, a demonstrated track record of understanding and meeting customer implementation needs at scale and across all customer types, and a record for successful partnership with sales and customer success teams.

Essential Responsibilities:

The Regional Vice President, PD Service Delivery (RVP, PD Delivery) is a leadership role within Amplify, reporting to the VP, PD Delivery. The RVP, PD Delivery is responsible for regional delivery of high-quality professional development for our school and district partners. They set the vision and direction for our regional PD delivery team members responsible for delivering training and development to teachers and administrators and managing large/complex professional development accounts. At the center of PD Delivery is a deep customer orientation and relentless focus on driving student outcomes through our Amplify program.

The RVP, PD Delivery will lead a regionalized, cross-product professional services organization delivering district-wide and school-based implementation and ongoing support and development across the assigned region. With a focus on training, coaching, and developing, this role will enable these individuals as they deliver consistent, high quality training sessions, develop multi-year, district-wide professional development strategies, advise district leaders on key pedagogical questions and change considerations, and conduct district-wide program reviews.

This role will lead Amplify’s MW/NE/Inside Regional PD Delivery team including 20+ FTE/FXT staff and 300+ contingent workers across 39 states. This role will partner closely with our Regional Customer Success and Sales teams in our collective effort to ensure excellent and consistent end-to-end customer experiences for all Amplify accounts.

The RVP, PD Delivery will work cross-functionally with regional leadership to ensure a strong, collaborative and customer-focused culture is in place that complements the goals and missions of our customers, while driving broader PD- and company-wide goals. They will ensure a delightful experience for every customer, maintain a pulse on customer needs, and work closely with VP, PD Delivery and other CX Leadership members to ensure that our standard offerings meet customer needs, customer development needs are met, and ensure we maintain a high bar of delivery while evolving our approach to measuring impact.

We are looking for candidates who:

• are visionary and can see around the curve and passionate about education

• love engaging and delighting customers

• successfully manage up, down, and across teams and are exceptional people managers who take proactive and responsive steps to maintain a high bar at scale

• nimbly manage multiple projects and communicate ideas and plans crisply and clearly

• are highly organized and are self-starters 

• are comfortable learning and growing in public and are team players

• have strong Amplify program knowledge.

1. Setting Vision and Direction:

• Understanding Customer Needs: Cultivate a deep understanding of customer needs to drive exceptional delivery of professional development offerings and learning experiences. Emphasize standardization and scalability, ensuring a consistent, excellent “Amplify” experience.

• Regional Collaboration: Collaborate with PD team leadership to align on contractor hiring, onboarding, ongoing development, and scheduling/operational needs. Partner with regional Sales and Customer Success, and other relevant teams to drive effective department- and company-wide strategy, increasing opportunity and mitigating challenges

• Solution Proposals: Envision and propose impactful solutions for schools and districts implementing Amplify programs.

• Adaptability and Future Focus: Stay informed about internal and current customer needs, industry standards, and diversity, equity, and inclusion.
   

2. Services Delivery:

• Oversee Day-to-Day Operations: Manage execution of the Regional Professional Services function, including financials, budgets, and large engagements.

• Model the standard for “Amplify” PD: Maintain a level of quality, professionalism, and brand standard that is uniquely “Amplify” across our teams

• Delivery at Scale: Partner with regional leaders to ensure timely and high-quality delivery of PD services. Drive regional PD growth, working closely with regional CX and Sales to drive additional sales across customer types

• Ensure a Consistent, Excellent Bar: Maintain consistency in service delivery across the region in alignment with department goals, focusing on cross-product and cross-platform training.

• Appropriately Tailor PD Services: Meet the educational and instructional needs of each customer given their profile while balancing contextualization versus customization

• Establish strong communication: Maintain verbal and written communication with internal and external stakeholders to further regional, department, and company goals
   

3. Team Management:

• Effective Collaboration: Collaborate with regional/centralized PD teams, CX, and Sales teams to ensure a superior PD experience that enhances the customer and student experience.

• Leadership and Direct Management: Directly manage regional Directors/Associate Directors ensuring clarity on vision, direction, strategy, and alignment with department- and company-wide goals. Support direct reports in developing and holding clear expectations, developing a bench of strong talent and their direct management of Senior PD Strategists, and PD Strategists, Lead Professional Learning Specialists, contract Professional Learning Specialists (PLS) and FXT coaches.

• Performance Metrics: Establish impactful performance metrics, measure objectives against customer SLAs, and drive the team to meet or exceed department- and company-wide outcomes.

• Strategic Planning: Plan key milestones, assign roles, and seek input to achieve outcomes and strategic priorities.

• Risk Management: Identify and mitigate risks for key strategies and accounts, providing effective solutions to escalations.
   

4. Cross-Functional Collaboration:

• Strategic Stakeholder Engagement & Collaborative Leadership: Serve as a key internal leader, fostering trust and alignment primarily across MW/NE/Inside regional PD team, CX, Sales, and centralized PD Operations/PD Design & Development. 

• Sales Partnership & Integration: Establish and nurture a deep partnership with Sales to ensure seamless alignment on PD offerings, pricing, and customer needs. Act as a trusted advisor to Sales leadership, supporting efforts to meet customer demand, improve customer satisfaction, and drive revenue growth through clear and consistent communication, joint planning, and training while maintaining a high level of standardization.

• Motivation and Alignment: Inspire and influence PD team members to align with department- and company-wide priorities, including simplifying, standardizing, and scaling PD offerings. Leverage insights from cross-functional partners to identify opportunities for greater efficiency and impact while driving team buy-in for shared goals.

• Model Leadership & Relationship-Building: Exemplify strong leadership and collaborative skills by building trusted relationships with internal CX leadership and external customers. Actively foster a culture of partnership, transparency, and innovation across teams, ensuring alignment on shared goals and a unified approach to delivering excellent outcomes.
   

5. Operational Leadership:

• Strategic Decision-Making: Drive and prioritize key strategies that support full- and part-time team members in executing exceptional learning experiences based on data.

• Financial and Operational Leadership: Lead regional financial and operational actions, including overall resource allocation, maintenance of internal budget and operational practices. Ensure the PD team operates within financial targets while optimizing resources effectively.

• Talent Strategy: Support centralized efforts to support the hiring, onboarding, developing, and retaining top-tier talent within Professional Learning Specialists, guiding educators toward targeted outcomes. Engage all regional team members in joint strategy/responsibility for building capacity in the PLS bench.

• Onsite Engagement: Attend onsite visits to drive exceptional outcomes, norm on implementation strength, and leverage learning for continuous development of team members.

• Strategic Travel: Travel strategically (~20% of the year) to support PD engagements, implementations, and internal collaborations.

• Flexibility: Undertake ad hoc additional duties as designated by the VP, PD Delivery.

You are a good fit for this role if you:

• Embody finesse. Interact with customers (and internal team members) in ways that get to the outcome you’re looking for, despite situations that have grey areas and a range of potential outcomes. Notice what’s unsaid and handle sensitive dynamics. Apply good judgment to delicate scenarios and take appropriate next steps. Feel energized - not drained - by external, cross-functional, cross-departmental work and lateral management. You’re excited to work with others to achieve results. You’re eager to bring people in, invest them in clear outcomes and expectations, and move toward outcomes - at scale and across all job types (FTE, FXT, and contractor).

• Lead with radical ownership. You own the work, the challenges, and the wins of the regional team and are able to easily toggle between the balcony and the dance floor. You are focused on the big picture AND understand the importance of details. You are able to motivate others to do the same.

• Get things done. You have a bias toward action and can size up risk and opportunity effectively to move teams forward - closing the loops, driving work forward, and doing so with a high bar (while managing the paralysis perfection orientation can bring). You make sure to always close the loop.

• Push yourself and others to find the “third way.” Does not get caught up in binaries, able to move away from right/wrong thinking by considering alternative, win/win solutions that support intradepartmental and company-wide goals.

• Proactively communicate - crisply, clearly, and compellingly. Communicates up, down, and sideways - anticipates questions and pushes out information externally to customers and to internal teams.

• Have “simple, scalable, standardized, and sellable” tattooed on your heart. Aligned and in love with our current PD principles. Are constantly working toward scaling excellence in efficient, yet responsive ways.

• Represent our Amplify PD brand in every/all spaces and places. Prioritizes building relationships; leads with “how might we” vs “we can’t”

Minimum Qualifications:

• 10+ years of management and operations experience

• Past success in a management role with 20+ direct and indirect reports (internal or external) overseeing training, coaching, and development activities for that team

• Bachelor’s Degree or equivalent related work experience

• Experience with budget management

• Experience working cross-functionally to execute on strategic goals

• Exceptional written and oral communication and presentation skills

• Strong understanding of the educational landscape across states and districts

Preferred Qualifications:

• Experience in the field of education, school / district leadership, educational publishing/technology

• Salesforce and Google Suite experience and a strong appetite to learn new, relevant skills

• Experience with budget management 

ADDITIONAL INFORMATION

Location: This position requires that the Regional Vice President is permitted to work in the U.S., have residency in the US, and possess a valid U.S. driver’s license. If selected, a regional assignment will be issued, but you may be asked to travel throughout the country based on business needs.

Travel: Travel is required and considered an essential function of the job. This role will require an average of 20% travel throughout the year. Travel includes overnight stays at hotels and transportation via car, plane, and/or public transportation. All travel-related expenses are initially paid in advance by the employee (eg, lodging, daily meals). Reimbursements for these expenses - including mileage if driving your own car and compensation for time traveling - will be processed 2-3 weeks following submission of the expense reimbursement requests.

Equipment: This position requires reliable home internet that can support video calls on Google Meet and Zoom and a quiet, professional place to conduct meetings.

Any communication to applicants relating to the Amplify hiring process will only come from email addresses with the domain amplify.com.

What we offer:

Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $160,000 - $185,000. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.

Amplify is an Equal Opportunity Employer.  Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans.  If you have a disability and need an accommodation in connection with the application or hiring process, please email hr-payroll@amplify.com.  

If you are selected for employment, a background check will be required.  As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.