Offer summary

Qualifications:

Bachelor's Degree in Information Systems, Security, or Networking, or an Associate’s degree with equivalent experience required., 2-4 years of experience in the discipline domain is required., General security knowledge including IT knowledge, Network Troubleshooting, and Cloud Certification preferred., Certifications such as CCNA, SentinelOne, CrowdStrike, MS Sentinel, Splunk, or MCSE preferred. .

Key responsabilities:

Update customer work requests and perform MSS support tasks including health checks and reporting.

Serve as a primary responder for Cyber Operations client systems and track client configuration issues to resolution.

Provide remote consulting services and implement software and appliance-based products in large enterprise environments.

Develop and maintain content and reporting while providing escalation support to Tier 1 and 2 for Authorized Support Customers.

Job description

The Associate Engineer will will be responsible for updating customer work requests and following operating procedures to perform MSS support tasks including health checks, reporting, work ticket acknowledgment and assignment, basic troubleshooting and other tasks as required for MSS service health and operation. The Associate Engineer will contribute to the development of knowledge base and troubleshooting information to expand the efficiency and performance of MSS services. This role requires the ability to develop skills on multiple security products and work closely with the staff of higher tiers, Service Delivery, and clients to provide ongoing communication of status and timely response to MSS service tickets.

This is a third shift position working overnight Wednesday-Saturday.

How you'll make an impact:

Serve as a primary responder for Cyber Operations client systems, taking ownership of client configuration issues and tracking through resolution
Act as a point of escalation for other Engineers (Associate Engineer) and provide guidance and mentoring.
Advise best practice on SIEM and Enterprise Security products to both technical and relatively non-technical personnel
Provide remote consulting services via interactive client sessions to assist with implementation of multiple product vendors and technologies
Implement and configure discipline software and appliance-based products in large enterprise environments
Develop and maintain content and reporting
Provide escalation support to Tier 1 and 2 for Authorized Support Customers, following processes and interacting appropriately with both customers and partners when required
Perform knowledge transfers to clients regarding security and system configuration awareness
Performs other duties as assigned
Complies with all policies and standards

What we're looking for:

Bachelor's Degree in Information System, Security or Networking or Associate’s degree in above field with equivalent experience required
2-4 years experience in discipline domain required
General security knowledge (IT knowledge, Network Troubleshooting, Cloud Certification, and other IT experience) Upon Hire preferred
CCNA, SentinelOne, CrowdStrike, MS Sentinel, Splunk or MCSE Upon Hire preferred.
Experience working with Internal and client Ticketing and Knowledge Base Systems for Incident and Problem tracking as well as procedures. (i.e. Service Now, Jira, Confluence, etc.)
Practical knowledge and sufficient experience with TCP/IP networking and network protocols (basic understanding of OSI model)
Knowledge of MAC and Windows Operating Systems
An understanding of a wide array of server grade applications such as: DBMS, DNS, SMTP, IIS, Apache, SharePoint, Active Directory, Identity Management, Patch Management, LDAP, SQL, AntiVirus.
Training and experience in one or more non-SIEM network security products to include: Enterprise endpoint security products, such as SentinelOne, CrowdStrike, Carbon Black, Cortex XDR.
Professional experience working with networks and network architecture
Confident presentation, written and oral communication skills
Customer Support
Desire to learn additional subject matter areas

What you can expect from Optiv

A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
Work/life balance
Professional training resources
Creative problem-solving and the ability to tackle unique, complex projects
Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer (EEO). All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.

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