Membership & Engagement Manager

Description

Innovation at its Best: Join our Forward-Thinking Company

SCTE®, a subsidiary of CableLabs, is shaping the future of connectivity. Through technological leadership and innovation, SCTE has served as the applied science leader for the cable telecommunications industry for more than five decades. As a not-for-profit member organization, SCTE moves member companies forward through continuous training for the workforce of tomorrow and by putting leaders into the conversations that matter.

The Membership & Engagement Manager position resides in the Membership and Conferences department at SCTE. This department highlights our members' profiles, reinforces our reputation as a neutral partner, and fosters a hub for innovation while showcasing the value of membership. Our team plays a vital role in creating meaningful member value, empowering both individuals and companies to drive the future of connectivity.
 

Why This Role Is Exciting
The position plays a crucial role in supporting the implementation of the membership strategy.  You will work closely with the VP, Engagement & Strategy to develop and roll out innovative products, partnerships and recruitment strategies. The impact of your work will be delivering member value for our community that enables deeper member engagement, brand awareness, and recruitment of new members.

The role requires significant expertise and may involve overseeing projects or processes. The Manager will need to demonstrate exceptional interpersonal skills, particularly in building partnerships and developing relationships at all levels of the organization. The Manager must also possess excellent project management skills, strong analytical abilities, and proficiency in communication, both written and oral, to effectively engage with diverse internal and external audiences.

What You’ll Do

• Generate and manage membership reports, analyzing demographics and trends to support retention and recruitment initiatives.
• Conduct outreach for recruitment and retention campaigns, engaging lapsed members and non-members.
• Collaborate with IT to automate and streamline processes.
• Evaluate membership strategies and benefits and recommend improvements.
• Review and update membership marketing materials and process.
• Identify and execute partnerships with other industry associations and media partners.
• Partner with internal teams to continuously improve the member experience.
• Manage operations and logistics for Leadership Institutes. 
• Other duties as assigned.

Qualifications

What Is a Must Have:

• At least 5 years’ experience in management or staff position with responsibility over multidisciplinary functions, especially in strategy implementation, management consultation, and nonprofit management.
• Bachelor’s degree
• Analytic skills with an eye toward organization and movement-wide strategy.
• Highly organized and ability to manage priorities and deadlines
• Energetic and pro-active ‘can-do’ attitude, don’t mind rolling up your sleeves
• Able to stay calm, composed and professional, even under pressure, and to maintain effective relationships with staff, attendees, exhibitors and sponsors
• Must be willing to travel (domestic), including weekend travel, ~20%

What Will Set You Apart:

• Experience in customer experience mapping and assessment.
• Proven results in membership retention and growth.
• Skilled in project management

At CableLabs You’ll Enjoy Comprehensive Compensation and Benefits

Compensation: The salary range is $82,420 - $100,620.  This position is eligible for bonus incentive compensation up to 17.5% of base salary.

Health Benefits: Comprehensive healthcare coverage including medical, dental, vision insurance. Access to flexible spending and health savings accounts with employer HSA contribution.

Retirement Benefits: Competitive 401(k) retirement plan with an employer match up to 6% plus an ADDITIONAL 8% contribution to 401(k) which becomes fully vested after only two years of employment.

Work-Life Balance: Flexible work arrangements, Unlimited PTO, 11 paid holidays, 100% paid family and medical leave.

To learn more and discover additional benefits, read our Employee Benefits Guide.

Working conditions and physical requirements

This job operates in a professional office environment. This role routinely uses standard office equipment. This position requires travel up to 25% of the time. May be required to lift, move and transport equipment up to 25lbs.

We understand that the confidence gap and imposter syndrome can make it challenging for exceptional candidates to apply. We encourage you to apply confidently and without hesitation, you may just be the right candidate for this position or similar opportunities.

CableLabs is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are decided on the basis of qualifications, merit, and business need. If you need assistance or accommodation due to a disability, you may contact us at humanresourcesteam@cablelabs.com or 303-661-3307. View our full EEO policy here.