Solution Expert - Deployment

Description

Cellebrite’s (Nasdaq: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations to master the complexities of legally sanctioned digital investigations by streamlining intelligence processes. Trusted by thousands of leading agencies and companies globally, Cellebrite’s Digital Intelligence platform and solutions transform how customers collect, review, analyze and manage investigative digital data in legally sanctioned investigations.  

As a Solution Expert - Delivery, you will be responsible for on-site and remote deployments, promoting usage, and adoption of Cellebrite solutions while supporting our customers in their forensic and investigative missions. You will work closely with our customers and ensure adaption and customer satisfaction from our solutions. Solution Experts will provide technical know-how, expertise, and enablement to customers to make them successful and realize the value of our solutions. Solution experts will generate customer facing content, facilitate webinars and present in industry and company events. As part of their role, the Solution Experts will serve as the go-to for solution deployment expertise, workshops, webinars, investigative forensics research, and engagement.

Responsibilities:

• Collaborate with and across Agile teams to test, implement, and support technical solutions in customer environments.
• Collaborate with Development and Sales resources to deliver robust solutions that drive powerful experiences to help thousands of government agencies perform their important missions.
• Troubleshooting and resolving issues related to application development, deployment, and operations.
• Ensuring compliance with industry best practices and organizational policies.
• Continuously improving processes and tools to enhance efficiency and productivity.
• Utilize programming languages like Python, SQL, Ruby and Go, Container Orchestration services including Docker and Kubernetes, CM tools including Ansible and Terraform, and a variety of AWS tools and services 

Requirements

• 2+ years experience with coding and scripting (Python, SQL, Bash, Powershell, Perl or Ruby) 
• 2+ years of experience with container orchestration services including Docker or Kubernetes
• 2+ years of experience working with Agile Development Practices
• 2+ years of experience with Terraform or Ansible
• Experience in court testimony – plus
• Experience working in a global environment
• Language proficiency English, Spanish, Portuguese
• Excellent oral and written communication skills with a keen sense of customer service
• Excellent problem-solving and troubleshooting skills
• Process-oriented with great documentation skills
• Knowledge of best practices and IT operations in an always-up, always-available service
• Identify areas for improvement within Cellebrite’s solutions to address gaps in customer workflows.
• Ensure a high level of customer focus (internally and externally) with care and attention to customer priority issues and appropriate levels of customer communications.
• Work closely with Cellebrite’s sales/account managers to share customer issues, needs, growth opportunities, etc.
• Work closely with Cellebrite R&D and Product Team to share feedback and keep up to date on the solution roadmap
• Bachelor’s degree 
• At least 2 years of experience in DevOps Engineering (Advantage) 
• At least 2 years of experience with Cloud Native technologies (Amazon Web Services, Microsoft Azure, Google Cloud Platform) (Advantage)
• At least 2 years of System Administration experience (Windows and Unix/Linux) (Advantage)
• At least 2 years of Network Engineering experience (Advantage)
• Travel is Required (up to 50%)

Cellebrite is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.