Employee Service Center Representative

Building Location:

Business Service Center

Department:

47100 HR Operations

Job Description:

Responsible for providing accurate, timely, and high-quality responses to human resource (HR) related inquiries received from Essentia Health employees. Inquiries are received via telephone and/or electronic correspondence and include but are not limited to the topics of payroll, benefits, retirement and HR policies and procedures. Also responsible for non-inquiry HR related processing such as mailings, data entry, auditing, etc., as assigned.

Education Qualifications:

Required Qualifications:

• Associates Degree
• -OR-
• 2 years applicable experience in a customer service, human resources, or call center environment.

Preferred Qualifications:

• Experience in a call center environment
• Prior experience in a complex office setting
• Experience in healthcare or human resources
• Excellent written and verbal communication
• Proven success in a remote environment

Making a Healthy Difference in YOUR life

We understand better than most how important your health is. That is why we offer comprehensive benefits packages that meet the unique needs of you and your family. These benefits include:

• Health Coverage: Medical, dental, and vision insurance options to ensure employees' well-being.
• Retirement Savings Plans: 401(k) with employer contributions to support long-term financial security.
• Employee Wellness Programs: Initiatives focused on physical, mental, and emotional health, including fitness memberships, counseling services, and wellness activities.

Life at Essentia

At Essentia, you are more than just a number; your role is crucial for delivering exceptional patient care! We value each team member's dedication and offer opportunities for growth, development, and a strong sense of belonging. We're excited to invest in you as a valued member of our team through:

• Professional Development: Opportunities for career growth through training, tuition reimbursement, and educational programs.
• Work-Life Balance: Flexible scheduling, paid time off, and personal leave to help employees manage their professional and personal lives.
• Colleague Resource Groups: Colleague Resource Groups (CRGs) are employee-led networks designed to foster inclusion, belonging, and professional growth within the organization. They offer voluntary spaces for collaboration and socialization, aiming to support members, enhance organizational culture, and engage with the broader community.

Licensure/Certification Qualifications:

No certification/licensure required

FTE:

1

Possible Remote/Hybrid Option:

Remote

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

7:30

Shift End Time:

16:00

Weekends:

No

Holidays:

No

Call Obligation:

No

Union:

Union Posting Deadline:

Compensation Range:

$20.25 - $30.38

Employee Benefits at Essentia Health*:

• Health Coverage: Medical, dental, vision, life and disability insurance, plus supplemental health benefit options to ensure employees' well-being.

• Retirement Savings Plans: 401(k) with employer contributions to support long-term financial security.

• Professional Development: Opportunities for career growth through training, tuition reimbursement, and educational programs.

• Work-Life Balance: Flexible scheduling, time off, holidays, and personal leave to help employees manage their professional and personal lives.

• Employee Wellness Programs: Initiatives focused on physical, mental, and emotional health, including fitness memberships, counseling services, and wellness activities.

*Eligibility for Essentia Health’s benefit programs vary. Please refer to the benefit summary provided to you, or contact our HR Service Center at (218) 576-0000 for more information.