Offer summary

Qualifications:

B2-C1 level Polish language proficiency, B2 level Swedish and English language proficiency, Excellent communication and organizational skills, Outstanding troubleshooting and problem-solving abilities..

Key responsabilities:

Serve as the first point of contact for technical assistance via phone, chat, and self-service submissions.

Perform remote troubleshooting and determine the best solutions for customer issues.

Guide customers through the problem-solving process and escalate unresolved issues as needed.

Provide accurate information on IT products and suggest improvements to procedures.

Job description

Job Description:

We are looking for IT Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on technical issues and offer advice to solve them.

An excellent Help desk technician must be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

Serve as the first point of contact for customers seeking technical assistance over the phone, chat, self-service submissions
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Identify and suggest possible improvements on procedures

Requirements

B2 - C1 level Polish language
B2 level of Swedish language
B2 level of English language
Excellent communication skills and ability to liaise with diverse customers
Customer-oriented and cool-tempered
Responsive and able to interact with the rest of the team in friendly manner
Organizational skills to balance and prioritize work
Outstanding troubleshooting, analytical and problem-solving skills
Comfortable when working under pressure and in fast paced environment
Technically savvy and quick learner

Nice to have

One or more years of technical or customer support experience

We offer

Personal and professional development opportunities
Friendly, supportive and multicultural work environment
Various after-work activities
Additional health insurance
100% remote work
Gross salary from 2200 EUR/month

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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