Benefits Implementation Coordinator

Job Description:

The Benefits Implementation Coordinator (BIC) will establish the specific workflows needed to successfully move a new client onto the PuzzleHR Managed Benefits service. The BIC demonstrates a dedicated focus on client success, collaborating with stakeholders to align and support process requirements, project deliverables and key milestones. The Benefits Implementation Coordinator will establish immediate rapport, quickly understanding the client needs, while driving the implementation forward.

Key Responsibilities:

Act as the primary contact throughout the client implementation process, addressing and escalating needs, issues, and concerns to business partners and management as appropriate.

Establish strong working relationships with clients by setting clear expectations and building mutual trust.

Serve as the subject matter expert and advocate for the PuzzleHR Managed Benefits service, ensuring that setup aligns with client needs and expectations.

Maintain a working knowledge of the full PuzzleHR Managed Benefits service and external human capital management software, identifying connections across services and systems.

Provide expertise on establishing deliverables and clarifying roles for multiple stakeholders involved in the employee benefits life cycle.

Maintain accurate project status in PuzzleHR project management software, providing real-time updates to stakeholders and proactively identifying and mitigating project risks.

Collaborate with external stakeholders, including clients’ brokers and selected carrier partners, to ensure benefits are administered according to industry best practices.

Successfully transition clients to ongoing Benefits Coordinator resources after implementation is complete.

Requirements

Requirements:

• Strong ability to collaborate and build trusted partnerships.
• Excellent written and oral communication skills.
• Proficiency with Microsoft Office Suite and the ability to learn new dynamic technology products.
• Familiarity with navigating external benefits carrier portals and benefits administration systems.
• Demonstrated knowledge of employee benefits functions and the ability to research benefit and compliance regulations across multiple states.
• Proven ability to organize, manage, and track multiple detailed tasks and assignments in a fast-paced, changing environment.
• Capability to implement multiple clients simultaneously and develop client-specific standard operating procedures.
• Experience with online project management tools, such as Monday.com or Asana, is preferred.

Education and Experience:

• Bachelor’s degree and/or a minimum of two (2) years of experience in human resources or benefits administration.
• Minimum of three (3) years of experience providing guidance and support during the employee benefits cycle is preferred.
• Prior experience in implementation project work is preferred.
• Experience working across a broad client base to implement, refine, and standardize processes.