Offer summary

Qualifications:

3 to 5 years of experience in internal technical support and troubleshooting end-user problems., 3 to 5 years of experience with system configuration and analysis, including GUI-based systems., 1 to 3 years of experience with SQL and database querying., Strong documentation skills with the ability to write clear procedures..

Key responsabilities:

Manage daily configuration tasks and respond to end-user support requests.

Perform configuration changes using a GUI-based system and modify configuration files as needed.

Support configuration changes and bug fixes, escalating complex issues when necessary.

Work on long-term projects related to reporting and data analysis, including creating and enhancing reports.

Job description

Overview:

Drive innovation in cybersecurity, software development, and big data technology as part of our award-winning IT team. You can play a critical role as part of a global agile team for Bell Canada, Canada’s largest telco, media, and tech company.

We know our success is fueled by our people, so we empower our Qmunity and provide a workplace where you can flourish and grow. We offer premium benefits, including:

Home-based setup
Miscellaneous allowances, performance-based bonus, and yearly increase
HMO from day 1 for you + 2 free dependents
6 months paid maternity; 15 days paternity leave
Company-sponsored training and upskilling, and career growth opportunities!

Responsibilities:

Manage daily configuration tasks and respond to end-user support requests.
Perform configuration changes using a GUI-based system, with occasional modifications to configuration files.
Support both configuration changes and bug fixes within the system.
Conduct a basic level of investigation for reported bugs and escalate complex issues to the appropriate second-level support team with assistance from the team.
Work on long-term projects related to reporting and data analysis.
Assist in creating new reports or enhancing existing ones.

Qualifications:

3 to 5 years of experience of internal technical support, working directly with end user problems and troubleshooting.
3 to 5 years of experience with system configuration and analysis, administering the configuration of a system on a daily basis for business operations. This includes learning and understanding the GUI configuration environment for the system, with potential tasks involving updating language files and simple database updates.
1 to 3 years of experience with SQL, accessing an SQL database (PostGIS) and querying/updating data.
1 to 3 years of testing experience including testing new functionality and debugging/assisting in resolution.
1 to 3 years of experience in Documentation with the ability to write clear and concise procedures for the above work.

You will thrive in this role if you have...