Delivery Manager

About the company 

Standing on Giants is the world’s leading agency for businesses that want to build thriving online communities. Born from the team that created the revolutionary community-led model at mobile disruptor giffgaff, Standing on Giants now works with businesses like Airbnb, Lenovo Legion, Heineken, Tesco Bank, and EON Next, helping them run successful communities that deliver exciting business outcomes.. 

We are proud to be the first online community company to attain B Corp Certification, meaning we ascribe to the highest standards of environmental and social responsibility. As a company, our vision is a world where business works for the benefit of people and planet, not just profit, powered by trusting and collaborative communities. As a result, it’s important that we take active steps towards this every day in our work. Our people are, therefore, of central importance. We have a range of employee benefits to enable you to do your job to the best of your ability and we pride ourselves on our supportive, open environment and shared efforts to keep our working practices as sustainable as possible.

About the role

We are looking for a Delivery Manager with proven expertise in Jira administration, sprint planning, and Client management. 

In this role, you will be responsible for ensuring that clients’requests and technical projects are scheduled and are delivered on time, within scope, and with excellent results, while simultaneously managing client-facing interactions to maintain and build strong relationships. You will be supporting the technical team by managing workloads and workstreams.

The ideal candidate  is a highly organised and proactive Delivery Manager who excels in driving a team to progress according to agreed timelines and objectives, provides hands-on support to clients and navigates challenging and high-pressure situations.

You will be hard-working and quick to learn. Highly self-motivated – you’re the kind of person who’s always striving to do better. If you have an open, honest and collaborative approach to your job, you’ll fit right in.

Responsibilities

• Manage the technical team's workload and sprint process, ensuring realistic commitments, meeting deadlines, and maintaining smooth, efficient operations through ticket and backlog management, daily standups, backlog refinement, and retrospectives.
• Oversee the committed service for each client by tracking billable hours, generating reports, monitoring remaining hours, and keeping clients informed while planning and negotiating future usage.
• Lead the planning, execution, and delivery of client-facing technical projects. Manage multiple stakeholders, ensuring each person is accountable for their part.
• Serve as Incident Manager during production incidents and oversee change management by informing clients of deployments, ensuring process adherence, communicating during incidents, and updating the outage tracker
• Liaise with clients to ensure their priorities are aligned, they are satisfied with progress and outputs, and ultimately deliver excellence for them.
• Develop and evolve our project management processes in line with our consultancy and community management methodology, bringing improvements and efficiencies to our work.

Requirements

• Proven delivery management and organisational skills preferably within a consultancy or agency environment. Ability to deal with multiple initiatives at the same time, flexible and able to prioritise. PMP or equivalent qualification is strongly preferred.
• Proven experience in Sprint planning, and backlog management.
• Experience with technical projects or delivery management is strongly preferred. 
• Deep understanding of service delivery operations, including incident management.
• Strong analytical skills and ability to research information to provide answers.
• Self-motivated, with a problem-solving attitude and the ability to take the initiative and work independently.
• Detail orientation with a sense of urgency, accuracy.
• Skilled in stakeholder management, including navigating challenging and high-pressure situations.
• Ability to drive a team to progress according to agreed timelines and objectives.
• Excellent communication skills to liaise between internal teams, clients, and stakeholders.
• Fluent in English with great communication, listening and influencing skills; high emotional intelligence. 

Nice to have

• Knowledge of other European languages.
• An interest or experience in online forum communities is a plus.
• Knowledge of programming languages and software development.

We are an Equal Opportunities employer, we do not discriminate against any employee or applicant because of race, colour, religion, national origin, sex, physical or mental disability, or age. We are committed to creating a diverse and inclusive working environment.

Please note that we will carry out criminal and financial background checks on successful candidates.

Due to the high number of applicants, we are only able to contact successful candidates.