Offer summary

Qualifications:

Strong consultative selling skills and negotiation abilities., Tech-savvy with a proactive approach to customer support., Ability to identify customer needs and deliver value effectively., Experience in customer success or related fields is preferred..

Key responsabilities:

Proactively communicate with customers to provide information and support.

Assist with outreach campaigns and improve customer usage and adoption.

Respond to inbound requests and process various customer requests.

Work with customers to diagnose and overcome barriers to renewal.

Job description

NOTE: This is a FULLY remote role, but the candidate must be within the Philippines region to collaborate with their team, peers, and internal customers.

Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.

As a profitable and growing company, this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million here.

As a Customer Success Associate, you will work alongside our team to provide proactive and reactive support to our fast-growing customer base. You will share responsibility for providing support to small- and mid-sized customers alike, and you will partner with experienced Customer Success Managers to provide support on larger accounts. We look for Customer Success professionals who are self-motivated and tech-savvy. You should possess strong consultative selling skills, be comfortable with negotiation, and have the ability to identify needs, deliver value, and build strong, long-lasting relationships.

Your Mission:

Proactively communicate with customers to provide helpful information, invite them to events, and assist with outreach campaigns
Improve usage and adoption through proactive and content-driven communications
Respond to inbound requests via the shared Customer Success queue
Process upsells, cancelation requests, discount requests, and training requests
Diagnose potential barriers to renewal and work with customers to overcome these barriers
Demonstrate commitment to our customer base through the highest level of responsiveness
Identify ways we can consistently delight our customers

Required profile