Customer Service Representative

• Pay: $18/hour | 20 hours per week
• Training Schedule: 
  • Monday - Friday | 1pm - 5pm MST 
  • Monday - Friday | 8am - 12pm MST
• Post-Training Schedule:
  • Monday - Friday | 1pm - 5pm MST 
  • Monday - Friday | 8am - 12pm MST 
• Anticipated Start Date: ASAP

• Respond promptly and professionally to customer inquiries via email
• Provide accurate and helpful information about the products, services, and warranties
• Assist customers in placing orders, processing returns, and resolving any issues related to their purchases
• Resolve customer complaints with empathy and efficiency
• Collaborate with other departments to address complex customer issues
• Stay up to date on product knowledge and participate in ongoing training and development programs to enhance customer service skills and product knowledge
• Contribute to the continuous improvement of customer service processes and procedures
• Performs other related duties as required

• Excellent written and verbal communication skills
• Must have a quiet and dedicated space
• High school diploma and 1-3 years of experience in customer service.
  • Or any combination of education and experience, which would provide an equivalent background.
• Contingent upon successful completion of a background check 
• Must have experience with the Microsoft Suite
• Prefer experience with NetSuite, HubSpot, and 3CX

• 100% remote
• 401k 
• PTO
• PerkSpot

• Denver, CO
• California
• Illinois
• Massachusetts
• Montana
• New Hampshire
• Rhode Island
• Seattle/Seatac, WA
• Outside the Continental US (OCONUS)

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Notes

Other Duties

This is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change, (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.)

EEO and Harassment Statement

Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge.

About Us

As a customer experience (CX) marketplace, Instant Teams partners with nation's top brands and companies through a suite of talent solutions that range from building out remote support teams to identifying a direct hire - all by sourcing from their remarkable and diverse talent community. As a mission-centric company, they have a proven track record of generating thousands of remote job opportunities and have significantly improved the financial well-being of military families, generating over $40 million in economic impact.