Technology Administrator

Company :

Job Description : 

JOB SUMMARY

This job provides critical technology administration services for Adobe Experience Manager (AEM) and Adobe Customer Journey Analytics (CJA). Responsibilities include maintaining the health, performance, and security of these platforms, ensuring optimal functionality for internal teams and external customers. This role will support users in leveraging AEM for content creation, management, and delivery, and CJA for analyzing customer behavior and optimizing marketing campaigns. The successful candidate will play a key role in enabling data-driven decision-making and effective communication across the organization.

ESSENTIAL RESPONSIBILITIES

• Regularly monitor the infrastructure to ensure the information technology services and enterprise software applications are performing at optimal levels to meet all service level objectives.
• Troubleshoot technical issues affecting the infrastructure, and determine root cause to resolve problems returning services to normal levels.
• Provide support to project teams and end users of the information technology services and their associated enterprise software platforms.
• Execute software deployments between the environments in the software development lifecycle as requested by project teams or end users.  Apply software upgrades, patches, and configuration changes.
• Assist new project teams and health plan partners in the onboarding process which includes software acquisition, security setup, and establishing their use of the various software development lifecycles.
• Participate on the on-call rotation to support the infrastructure for the information technology services supported by the team.
• Apply security permissions to the software to ensure appropriate data segregation in a multi-tenant environment. Assure compliance to required corporate standards, procedures, guidelines and processes, including audits.
• Participate in technical proof of concept projects as needed to evaluate new features, functions and technology for the information technology services supported by the team.
• Other duties as required.

EDUCATION

Required

• Bachelor's Degree in Information Technology or related discipline

Substitutions

• 6 years of related and progressive experience in lieu of Bachelor's degree

Preferred

• None

EXPERIENCE

Required

• 3 - 5 years of IS/IT

Preferred

• 5 - 7 years of IS/IT

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

SKILLS

• Communication Skills
• Information Technology
• Technology Services

Languages (Other than English)

None

Travel Required

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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