Sabre Air Booking Expert

Job Title: Sabre Air Booking Expert

Location: Remote - US Timezone

Company Overview:

FlyFlat is a luxury travel platform specializing in discounted long-haul, international, business, and first-class tickets. Since 2017, we've provided exceptional customer service and substantial savings through innovative booking methods. Join our dynamic team and help revolutionize travel.

Role Overview:

FlyFlat is seeking a full-time Sabre Air Booking Expert to handle booking complex international air itineraries for discerning clientele, with patience and a willingness to please. The ideal candidate has at least an intermediate level of written and spoken English. This position is remote and you would work normal business hours for EST time.

Responsibilities:

• Ensure proper documentation of all airline and department documentation is provided as required.
• Booking of flights in Sabre GDS for passengers.
• Assisting the passengers to get their preferred seats and updating their itineraries with Mileage numbers, TSA PreCheck and global entry numbers.
• Providing excellent customer service via chat and email to all customers creating a positive and seamless experience.
• Respond to all inquiries from emails and GDS queues within the set service level agreement professionally and concisely.
• Ability to accurately interpret air requirements utilizing a variety of sources.
• Ability to negotiate and ticket group contracts.
• Proactively suggesting booking process improvements

Qualifications:

• Minimum 3 years of Sabre experience with booking and ticketing duties.
• Other GDS experiences helpful
• Access to a distraction-free workspace with excellent internet connectivity and your own laptop.
• Excellent written communication skills.
• Ability to work in a team environment as well as independently
• Ability to multitask and prioritize during times that can sometimes seem chaotic
• Working knowledge of Airline industry policies.
• Ability to think outside the box in shopping and troubleshooting scenarios.
• Strong Microsoft Skills, including Outlook, Excel, and Word.
• Detail-Oriented
• Able to explain complex topics clearly to clients and other team members
• Flexibility - we’re growing and evolving and we’re looking for folks to grow and evolve with us
• Access to a quiet distraction-free workspace with excellent internet connectivity

Nice to have experience:

• Client-facing experience
• Experience in other roles in the travel industry
• International travel experience
• Remote work experience
• Interest and knowledge of airline, or credit card loyalty programs

Compensation:

• Base Salary: $800-1200 base depending on your experience with booking Air Travel within Sabre and servicing high-end travel clients for their air travel needs.
• Commissions: 3% of all gross profits are split amongst the team of Sabre Air Booking Experts and Customer Service Associates. On a typical month of $75k of gross profit, expect over a $200 commission per month. But our business is growing fast and we expect this number to consistently increase!
• Expected Monthly Take-Home Salary: $1000-1500 depending on level of experience and how profitable the month was for the company

This role presents an exciting opportunity to contribute to FlyFlat's success by providing essential administrative support in our dynamic environment. If you have the required experience and skills and are eager to excel in the world of luxury travel, we encourage you to apply.

Over 50% of our workforce has gotten a promotion within one year of joining FlyFlat - we like to hire those that work hard and take an ownership mentality to everything they do and reward those that excel quickly with more.