Offer summary

Qualifications:

Friendly and positive attitude with a desire to help customers succeed., Excellent verbal and written communication skills., Basic understanding of customer service principles, with a willingness to learn., Strong attention to detail and problem-solving skills. .

Key responsabilities:

Assist clients by answering their questions and providing solutions.

Guide customers through onboarding processes for a smooth transition.

Collaborate with the Customer Success team to track feedback and share insights.

Support troubleshooting efforts to resolve customer inquiries effectively.

Job description

👋 Join Our Team as a Junior Customer Success Support at KAMI Workforce! 🌟

Are you a passionate problem-solver with a friendly demeanor? Do you love helping others and ensuring they have a fantastic experience with a product? If you answered yes, we’d love to have you on our Customer Success team!

At KAMI Workforce, we believe that great customer support is at the heart of everything we do. As a Junior Customer Success Support, you will play a vital role in ensuring our clients receive the help they need to make the most of our innovative HR solutions.

Your day-to-day will involve communicating with our clients, addressing their queries, and assisting them in navigating our platform. You'll be their go-to person, providing guidance and solutions in a friendly and supportive manner.

A Glimpse of What You’ll Do:

Assist clients by answering their questions and providing helpful solutions.
Guide customers through onboarding processes, ensuring a smooth transition to our services.
Collaborate with the Customer Success team to track customer feedback and share insights for continuous improvement.
Support troubleshooting efforts to resolve customer inquiries quickly and effectively.
Maintain documentation of customer interactions and issues to help improve our processes.

Requirements

💼 What We’re Looking For:

A friendly and positive attitude with a genuine desire to help customers succeed.
Excellent communication skills, both verbal and written—being able to convey information clearly is key!
Basic understanding of customer service principles (previous experience is a plus but not required).
Strong attention to detail and ability to handle multiple tasks with a smile.
A knack for problem-solving and a willingness to learn and grow.
Solid basic math skills, as you will often be dealing with payroll issues
A willingness to ask questions and seek assistance when needed—teamwork makes the dream work!

Come join us at KAMI Workforce and help us create amazing customer experiences! 🌈

Benefits

Base pay - PHP 30,000 - PHP 40,000 depending on experience
Performance Bonus - expect to earn an additional PHP 10,000 - 15,000+ every month for performance!

#LI-Hybrid

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