Senior Site Reliability Engineer - NZ

Smartly Senior Site Reliability Engineer

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

A bit about Smartly, a Datacom company

We exist to make it simpler for Kiwi businesses to look after their people. We’re known as the simple way to sort your payroll for over 20,000 businesses. Our slick software combined with our awesome support team help businesses pay their people on time, accurately and in line with legislation. Which I’m sure you’d agree is important stuff. 

We wholeheartedly believe that if you put people first, everyone wins. Great employees and great employee relationships are still one of the most valuable things a business can have. Look after them, and success however you measure it gets easier. Your people win, your customers win, you win.

About the Role (Your Why)

As a Senior Site Reliability Engineer, you’ll be at the forefront of ensuring our platform’s performance and resilience. You’ll work in a dynamic, collaborative environment where your expertise in reliability, automation, and incident management directly impacts our customers’ success and satisfaction.

What You’ll Do

• Infrastructure & Automation: Design, implement, and maintain a robust, scalable infrastructure using cloud-native technologies and infrastructure-as-code practices.
• System Reliability: Develop and optimise monitoring, logging, and alerting systems to proactively detect issues and ensure high availability.
• Incident Management: Lead incident response, conduct thorough root cause analyses, and drive post-mortem reviews to prevent future disruptions.
• Collaboration: Work closely with development, security, and operations teams to align reliability goals with feature development and business objectives.
• Performance & Scalability: Optimise capacity planning and system performance to support a growing user base, ensuring a seamless experience even under peak loads.
• Process Improvement: Champion continuous improvement initiatives, automation best practices, and a culture of operational excellence across the organisation.

What You’ll Bring

• 5+ years in Site Reliability Engineering, DevOps, or a related field, preferably within a SaaS environment or fintech/HR space.
• Deep understanding of cloud platforms (Azure preferred) 
• Proficiency in scripting languages and a strong grasp of automation tools
• Hands-on experience with CI/CD pipelines and monitoring solutions  to ensure system health and performance.
• Excellent analytical skills, a proactive mindset, and the ability to communicate clearly with technical and non-technical teams alike.
• A collaborative spirit with leadership qualities, eager to mentor peers and drive innovation in a fast-paced, evolving environment.

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.