CLIENT RELATIONS REPRESENTATIVE

Description

Summary: Day Wireless Systems is seeking a dynamic and experienced Client Relations Representative to join our team. The successful candidate will play a pivotal role in cultivating and expanding relationships with established Strategic Business Accounts. This position requires a strategic mindset, exceptional communication skills, and a proven track record in client relationship management and sales.

Responsibilities:

Client Relationship Management:

• Build and maintain strong, long-lasting relationships with key stakeholders within established Strategic Business Accounts.
• Serve as the primary point of contact for clients, understanding their business objectives, challenges, and opportunities.
• Proactively engage with clients to identify their evolving needs and opportunities for additional collaboration.

Sales and Business Development:

• Identify potential gaps, issues, solutions, and cross-sell opportunities within existing Strategic Business Accounts.
• Develop tailored solutions and proposals to address client needs and objectives.
• Present solution ideas effectively to key decision-makers, demonstrating value and ROI.
• Assist in negotiating contracts and terms with internal departments, ensuring mutually beneficial agreements are reached.

Strategic Planning:

• Collaborate with internal teams to develop strategic account plans aligned with account and client objectives.
• Stay informed about industry trends, competitor activities, and market developments relevant to assigned accounts.
• Provide insights and recommendations to enhance client satisfaction and drive revenue growth.

Account Growth and Retention:

• Achieve sales targets and objectives for assigned Strategic Business Accounts.
• Drive revenue growth through new business acquisition and existing account expansion.
• Monitor account health and satisfaction levels, taking proactive measures to ensure ongoing satisfaction and retention.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision benefits package.
• Retirement savings plan with employer matching.
• Opportunities for professional development and career advancement.
• Positive and collaborative work culture with a focus on innovation and excellence.

Qualifications

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or related field preferred, or equivalent combination of education and experience.
• Proven experience in client relationship management and B2B sales, ideally in a strategic account management role.
• Demonstrated success in selling solutions to established accounts and meeting or exceeding sales targets.
• Strong business acumen with a deep understanding of client needs, industry trends, and market dynamics.
• Excellent communication, negotiation, and presentation skills.
• Strategic thinker with the ability to develop and execute effective account plans.
• Highly organized, self-motivated, and results-driven.
• Ability to thrive in a fast-paced, dynamic environment and collaborate effectively with cross-functional teams.