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Communications Manager

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Philippines

Offer summary

Qualifications:

5+ years of experience in communications, user experience, or customer journey design within fintech or customer-centric industries., Strong understanding of customer journey mapping and experience design principles., Excellent writing, editing, and storytelling skills with a customer-first mindset., Proven ability to simplify complex financial topics into clear, engaging messages..

Key responsabilities:

  • Map and refine the customer journey to identify gaps and opportunities for improvement.
  • Develop and execute communication strategies that enhance customer experience at each stage.
  • Lead the development of customer-facing messaging across various channels including email and social media.
  • Measure the effectiveness of communications and continuously optimize them for better engagement.

SAVii logo
SAVii Fintech: Finance + Technology Scaleup http://www.savii.io/
201 - 500 Employees
See all jobs

Job description

Our Company
SAVii was founded in 2017 as SAVii PH, since then, we have been revolutionizing the employee wellness landscape. Our primary goal is to transform lives everyday by offering 360° salary linked wellness services in emerging markets. We currently operate in the Philippines and India.

Through our employee benefits platform, we empower HR leaders with 360 degree salary linked financial wellness services that elevate team members personally and professionally. Fast forward to today, we are now the category leader in our pioneer market of the Philippines. We are always here to transform lives with you. Together, let’s make financial power at work a reality.

Our Culture
SAVii is all about people. We aim to transform lives everyday for our customers and our own team members. We promote a culture of people-centricity, engage deeply with our SAViiers and encourage everyone to bring their whole selves to work. Each member of our team has something unique to contribute, so we naturally embrace your individuality and recognize your unique perspective as an important catalyst of positive change. We are a remote-first organization, we work where we feel happy and productive. Beyond the monetary aspect, we offer a plethora of enabling benefits enhancing your personal and professional life. In SAVii, we Think Fast, and execute faster.

Our Values
Excellence is an Attitude. We are Licensed to Dare so that everyone can Learn and Succeed. Our shared culture of respect and Fast Executions are built on Integrity and knowing we are Stronger Together.

Our Commitment
SAVii is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all our SAViiers. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability and age. We believe that diversity in talent invites more opportunities for innovation that leads us to our goal to Transform Lives Everyday. As part of our commitment to a diverse and inclusive workplace, we strongly encourage individuals from all walks of life to apply.

Position Overview
The role of the Communications Manager plays a pivotal role in ensuring a seamless, engaging, and impactful customer journey. This role blends strategic communications, user experience (UX), and customer journey design to improve how SAVii interacts with its customers across multiple touchpoints. As the customer experience advocate within the organization, you will lead communication strategies that enhance clarity, engagement, and brand trust, ensuring customers receive the right messages at the right moments in their journey. You will work closely with marketing, product, and operations teams to drive communications that simplify complex financial topics, support customer education, and improve overall user satisfaction.

Duties and Responsibilities
  • Map and refine the customer journey to identify gaps and opportunities for improvement
  • Develop and execute communication strategies that enhance customer experience at each stage—from onboarding to ongoing engagement
  • Ensure a seamless and intuitive user experience by simplifying messaging, eliminating friction points, and optimizing customer interactions
  • Leverage customer insights and data to drive personalized and relevant messaging
  • Work closely with product and UX teams to align communications with platform updates, new features, and customer pain points
  • Lead the development of customer-facing messaging across email, SMS, in-app notifications, website content, and social media
  • Ensure brand consistency and clarity across all communication materials, aligning with SAVii’s voice and tone
  • Enhance customer education efforts by creating content that simplifies financial concepts and product offerings
  • Measure the effectiveness of communications and continuously optimize them for better engagement and conversion
  • Bridge communication gaps between marketing, product, and operations teams
  • Align with product and UX teams to ensure communication strategies support seamless user navigation and understanding
  • Collaborate with customer support to refine FAQs, help center content, and automated responses for a better customer experience
  • Partner with other teams to ensure clarity in communications in all customer touch points
  • Increase employee awareness of SAVii’s brand messaging, customer experience strategies, and new initiatives
  • Develop internal training materials to ensure consistent communication across customer-facing teams
  • Educate teams on customer journey pain points and communication best practices to improve alignment across functions
  • Lead and manage communication projects that contribute to customer satisfaction and loyalty
  • Implement quality assurance processes to maintain high standards in messaging, tone, and clarity
  • Ensure timely execution of communication initiatives across all channels

    • Qualifications
  • 5+ years of experience in communications, user experience, or customer journey design within fintech, banking, or a customer-centric industry
  • Strong understanding of customer journey mapping and experience design principles
  • Excellent writing, editing, and storytelling skills with a customer-first mindset
  • Proven ability to simplify complex financial topics into clear, engaging messages
  • Experience managing multi-channel communications (email, SMS, in-app messaging, website, social media)
  • Data-driven approach with experience in analyzing user behavior, communication impact, and engagement metrics
  • Project management experience with the ability to lead multiple initiatives simultaneously
  • Experience working with product, UX, and customer support teams to improve user experience
  • Familiarity with marketing automation tools and customer engagement platforms
    •

    Required profile

    Experience

    Industry :
    Fintech: Finance + Technology
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Other Skills

    • Writing
    • Collaboration
    • Editing
    Are you interested?

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