Product Support Engineer - Rail Systems

The key aim of the role is to conduct the required support for our customers and products at both WF UK sites & customer locations. The Product Support Engineer is a key role to ensure that WF UK products and services are meeting our customers’ expectations throughout their life cycle.

Delivery

• Carry out appropriate modification programmes on Company products as defined by WF UK & Sisco’s. The scope of this activity includes initial preparation of work (tools, parts etc.), day to day liaison with customers and keeping accurate, concise records of work completed.
• Working with the Project Management team on site or at depots to deliver projects within the budget and on time.
• Ensure that all drawings, tooling, fixtures, test equipment are fit for purpose & available prior to commencement of a job.

Quality, Health & Safety

• Comply with Company and statutory Quality, Health & Safety, Environmental and other policies and procedures.
• Ensure engagement and actively participate with Health & Safety management processes.
• Ensure that investigations and reports on failed / defective components are carried out in line with policies & procedures in a timely manner.

Customer

• Identify revenue opportunities and report to the PSE Co-ordinator.
• First line dealing with complaints made by customers, stepping in and supporting as necessary.  Escalating at the earliest opportunity as required
• Develop and maintain positive working relationships with current and potential customers in such a manner as to maintain the reputation of the Company as a world class supplier of railway equipment and systems.

Continuous improvement

• Identify methods of improvement within the area of responsibility (increased efficiency, decrease throughput time, etc.).
• Implement 5S methodology wherever possible during on / off-site operations in conjunction with PSE Co-ordinator and Continuous Improvement Engineer as required.
• Actively participate in Wabtec Faiveley group deployment of improvement initiatives (WMS, new technologies, etc.).

Other

• Provide technical support for OE Contracts and aftermarket sections of WF UK & Sisco’s, as part of the Intelligent Asset Management Team.
• Report general industry intelligence and competitor activity (technical and commercial) to the PSE Co-ordinator and Field Service Operations Manager as required.

General:

• Adhere at all times to the company’s Health, Safety & Environmental instructions and requirements

• Take on any other reasonable responsibilities or tasks that are within the employee's skills and abilities.  Support Wabtec UK goals and objectives.

Working Relationships:

• iAM Team.
• Customer location staff.
• Health and Safety department
• Other Wabtec Operational divisions