KYC Manager

Role: KYC Manager
Location: Guernsey/Jersey/Alderney (Remote)
Line of Service: Business Enablement
Grade: Manager
Contracted Hours per Week: 37.5/hours for role

PwC Channel Islands Overview
PwC is a highly dynamic professional services firm offering Advisory, Tax, Audit and other assurance services to a large portfolio of international and local clients. The Channel Islands firm employs 600+ staff in offices across Jersey, Guernsey and Alderney and is part of an international network of 151 PwC firms employing over 364,000 staff.

Job Summary:
As a KYC Manager, you will play a crucial role in upholding our commitment to regulatory compliance, operational efficiency, and client satisfaction, working with our KYC SME and Onboarding Senior Manager to achieve this. Your management and expertise will be integral to the success of our client onboarding processes and the overall operational integrity of our firm.
The KYC Manager will be comfortable in a Client Relationship Management role, hold a strong understanding of local regulatory requirements, legal structures of various types, and be able to demonstrate a flexible and collaborative approach to problem solving.

Responsibilities:
Responsibilities include:

• Leading and managing the BCI KYC team, as part of the wider Client Lifecycle team, delivering efficient and effective onboarding for both new to business clients and periodic reviews.

• Driving operational excellence, through the use of technology to improve team performance and output.

• Ensuring appropriate training plan is in place for all KYC team members.

• Effectively mentor others by identifying, encouraging and recognising examples of good team working practices.

• Partnering with our KYC Operations Team (CoE) and identifying quality issues and supporting the implementation of additional training.

• Effectively coach others by providing regular feedback on performance based on evidence.

• Responsible for the liaising with CoE re output, quality and delivery against KPIs.

• Technology support for AML Systems (KYC and Compliance teams).

• Liaising with Global KYC team re significant issues or strategic priorities for the future.

• Represent Channel Islands on Global groups re KYC where necessary - sharing our voice and opinions where necessary.

• Deputise for the KYC SME when necessary, regarding policy matters.

Direct Reports:
● This role reports to:

• Onboarding Senior Manager

● Reporting to this role:

• KYC Senior Advisor

• KYC Adviser

Qualifications & Certifications:
● AML certificate / other similar relevant qualifications

Skills & Experience Required:
Essential skills:
• Deep understanding of KYC, financial regulatory environment and AML risk implications
• Strong understanding of legal structures of various client types
• Experience in managing client relationships in previous client risk / AML or KYC/CDD roles
• Ability to build trusted relationships quickly
• Knowledge of compliance principles and regulations to ensure data quality is maintained
• Technologically proficient, comfortable using digital tools to transform and analyse data
• Ability to prioritise and escalate issues as and when necessary
• Ability to delegate and manage the workflow of team members
• Ability to coach and develop team members
• Understanding of business commercial considerations

Desirable skills:
• Knowledge of client industries and structures used in Channel Islands’
• Understanding of legal structures of various client types
• Experience in managing cross-jurisdictional teams
• Ability to solve system issues and work with wider Client Lifecycle team

Travel Requirements:
• Some travel from time to time will be required.

The skills we look for in our people:

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, Evolved PwC Professional.

The Evolved PwC Professional focuses on two core behaviours: Trusted Leadership and Distinctive outcomes. Trusted Leadership is underpinned by core behaviours that Inspire, Empower and Evolve, and Distinctive outcomes is underpinned by behaviours that Champion, Build and Deliver.

Diversity:
We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool as well as those who reflect the diverse nature of our society. We aim to encourage a culture where people can be themselves and be valued for their unique strengths. Creating value through diversity is what makes us strong as a business. https://pwc.to/2vY6KZm.